Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

Thinking about adding self service? Don’t miss this ICX Summit session

August 22, 2023

Customers want to take control of their interactions more than ever and are opting for self service in nearly every possible venue. Fortunately, businesses and…

2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

March 25th Deadline for Elevate ICX Award Submissions

January 18, 2022

The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.

ICX Summit postponed till June 2021

September 2, 2020

The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…

Video: A look at 2019 ICX Summit/CONNECT: The Mobile CX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's ICX Summit/CONNECT: The Mobile CX Summit event, held in Dallas, Texas, drew hundreds of retailers and brand leaders seeking expert insight, advice…

3 reasons to attend the ICX Summit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. ICX Summit can help give…

ICX Association extends Elevate Awards deadline to April 15

March 27, 2019

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

How do you get the right data at the right time?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of…

Millennials weigh in on how they shop

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…

Data analytics hold the key to understanding and guiding the retail customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying the technology and glean insights…

Customer experience is defined at new levels during ICX Summit 2017

by Lyle Bunn — Strategy Architect, BUNN Co.

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

Neiman Marcus embracing innovative tech from the front door to the dressing room

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…

'Interesting times' highlight ICX Summit 2017

by Christopher Hall — w, t

Brands really can't treat any of their customers like they’re all alike anymore, not just the millennials, especially now that the technology is available to…

Interactive Customer Experience: the start of a daunting, yet exciting journey

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to…

ICX Summit honors Olea Kiosks and Elevate Award winners in Dallas

Olea Kiosks receives the first annual Kiosk Innovation of the Year Award during the ICX Summit.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the…