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Video Teller vs. Personal Teller Machine

When was the last time you were completing a transaction on a self-service kiosk? It was likely at a grocery store self-check-out or an ATM machine.

January 31, 2017

A Simple Kiosk Experience

When was the last time you were completing a transaction on a self-service kiosk? It was likely at a grocery store self-check-out or an ATM machine. If you were only buying a few groceries or needed a cash withdrawal you would be good, but if you had a more complex transaction you may have needed assistance. If it was a more complex banking transaction you normally would go to your bank or credit union branch and stand in line for the next available bank teller, right?

What if you didn’t have to stand in line to wait for a teller but instead could use a self-service kiosk and just have some assistance if needed? What if you had the assistance you needed at your fingertips when you needed it? While a video teller machine provides virtual assistance you would experience from a teller, the teller is actually completing the transaction for you. This is not truly self-service. In contrast, a Personal Teller Machine allows you to complete your transactions by yourself, with teller assistance on hand only if you need it.

Video Teller for ATMs

A video teller can give an ATM banking customer assistance with a remote teller via video connection. The customer can complete standard ATM transactions and get remote assistance for more complex transactions. For example, if a banking customer wants to make a split deposit, a video teller would take over the transaction for the customer.

Scenarios where video teller makes sense:

• 24/7 Access – because the tellers are off-site, banks and credit unions can have resources to support these customer transactions beyond the normal 8 – 5 hours.
• Consultation – the video teller can also provide banking consultative services in branches that staff may not otherwise have access to the banking expertise

Personal Teller Machine Advantages

Personal Teller Machines were created specifically to fill the need for in-branch teller transactions without the need of the teller, but with the capabilities that can go beyond a video teller machine. For example, a customer can get a cashier’s check using the Personal Teller Machine with no assistance needed from bank staff.

Cost is also a factor. Personal Teller Machines are typically half the cost of the video teller machine even without the resources staffed to support the video teller sessions. For in-branch self-service teller transactions, the Personal Teller Machine is ideal.

Learn More About Personal Teller Machines

Interested in seeing how the Personal Teller Machine works? Be sure to check out our video demo. You can also contact us today to learn more about how the Personal Teller Machine can change your customers banking experience.