Retail

Kiosk Marketplace seeks your input for annual industry census

Kiosk Marketplace once again asks readers to provide their input for the annual Kiosk Marketplace Census Report.

Image provided by iStock.

November 10, 2021 by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

To provide readers with a good sense on how fast the kiosk industry is growing and what user sectors are growing the fastest, Kiosk Marketplace is once again asking readers to provide their input for the annual Kiosk Marketplace Census Report.

Companies in all industry segments — companies that host self-serve kiosks, those that operate kiosks and players that manufacture and/or distribute kiosks — are encouraged to click here to fill out a questionnaire that will assist Kiosk Marketplace staff in compiling the fifth annual census. The survey will take 10 to 15 minutes to complete.

Industry members who complete the questionnaire will have a chance to win a $100 Amazon gift card. The winner will be picked at random.

The census provides statistics on the industry's size and scope, offering a tool for industry players to measure their performance against industry averages.

The findings will be presented in early 2022.

Meeting an industry need

The purpose of the census is to quantify the growth in kiosk placements and identify trends driving the growth. It will also provide information on kiosk operating costs, the most important kiosk benefits, the most promising kiosk technologies and the challenges currently facing the industry.

Kiosk Marketplace developed the census in 2017 in response to requests from readers seeking reliable data on the size and growth of the self-service kiosk industry. Response to the reports has been overwhelmingly positive, as companies active in the kiosk industry — or looking to enter the industry — seek reliable information on growth prospects for their business planning.

The report is broken into five industry segments:

User organizations such as retailers or brands that offer kiosks.
Kiosk hardware manufacturers.
Kiosk software manufacturers.
Kiosk value-added resellers.
Kiosk hardware component manufacturers.

Participants are asked questions pertinent to their business segment only.

What's included

The survey covers self-serve kiosks used in the following applications:

Wayfinding.
Health screening.
Retail self-service.
Omnichannel fulfillment.
Electric vehicle charging.
Cannabis /CBD dispensing.
Industrial supply dispensing.
Industrial/retail pickup lockers.
Food pickup lockers.
HR/employee self-service.
Parking.
Vehicle registration renewal.
Restaurant self-service.
Customs processing.
Phone charging.
Transportation check-in.
Coupon dispensing/redemption.
Telehealth examinations/consultations.
Pharmacy self-service.
Photo processing.
Gaming/entertainment.
Printing.
Real estate services and rental payment.

The survey does not include ATMs, snack vending machines, beverage vending machines and amusement vending machines.

Kiosk Marketplace asks participants to complete the questionnaire to the best of their ability. A reliable census will help companies with business planning and will ultimately enhance the quality and strength of the self-serve kiosk industry.

To take the survey, click here.