The IT Specialists Guide to Self-Service Technology
This is an abridged guide for Information Technology (IT) professionals working with an industry (healthcare, human resources, education, etc.) that is looking to deploy a selfservice kiosk in their facility. This includes an explanation
of Self-service Technologies (or SST's), SST and task types, its impact in IT, common IT questions and concerns, and the pros versus cons of self-service technology.
TOPICS DISCUSSED THIS ISSUE:
- What is Self-Service Technology?
- Task Types
- Self-Service Kiosk Types
- Impact of SST
- Implementing a kiosk
- Pros & Cons
- Additional info & other helpful notes...