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The IT Specialists Guide to Self-Service Technology

Publication Type:
Guide

Published / Updated:
May 18, 2017

This is an abridged guide for Information Technology (IT) professionals working with an industry (healthcare, human resources, education, etc.) that is looking to deploy a selfservice kiosk in their facility. This includes an explanation
of Self-service Technologies (or SST's), SST and task types, its impact in IT, common IT questions and concerns, and the pros versus cons of self-service technology.

TOPICS DISCUSSED THIS ISSUE:

  • What is Self-Service Technology?
  • Task Types
  • Self-Service Kiosk Types
  • Impact of SST
  • Implementing a kiosk
  • Pros & Cons
  • Additional info & other helpful notes...


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