The Arlington National Cemetery Kiosk Project

The Arlington National Cemetery Kiosk ProjectPublication Type:
Case Study

Published / Updated:

As part of an inquiry performed by the Army Corps of Engineers in 2010, it was discovered that Arlington National Cemetery was struggling with some cemetery wayfinding issues and the solutions that were in place at the time were not properly servicing loved ones and those who had come to pay their respects. While there were many areas of concern, the most troubling details involved:

  • Graves with headstones that were not detailed on cemetery maps
  • Multiple grave sites where the map only displayed one
  • Graves that appear empty on the map but are occupied

You can imagine how upsetting this could be for visitors. These problems needed to be addressed with care and done swiftly.

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