Do it yourself
Chapter 1 Checking In
Finding your way
ADA definitions for front- and side-reach kiosk access
Chapter 2 Telehealth
3 best practices for Telehealth infrastructure
Chapter 3 Pharmacy Self-service
24/7 automated pharmacy services to reduce costs and improve employee satisfaction
Chapter 4 Beyond Biometrics
Chapter 5 Conclusion
Although it likely will come as a surprise to those struggling to pay for an unexpected trip to the emergency room or an illness that required multiple visits to the doctor, the growth in health care costs in 2013 was at its lowest level since the federal government began tracking such information more than 50 years ago.
Overall spending on health care by households, the government and businesses rose 3.6 percent for the year, the government reported. Health care spending accounted for 17.4 percent of the economy as a whole.
Despite the slowdown, though, rising health care costs continue to be a burden as they outpace wages.
Things are much better from the provider side. The impact of the Affordable Care Act on the profitability of insurers and health care facilities remains uncertain. Early indicators are that the revenue of insurers is on the rise as they gain millions of new customers, although profits are on the decline. And the profits of health care facilities, which have been declining for several years anyway, potentially could bear the brunt of cost-cutting efforts by either insurers or the government.
Those cost issues, along with shifting demographics, are driving monumental changes in the health care industry. One of the major areas in which the delivery of health care is changing is in the adoption of self-service technologies.