Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Valuable lessons learned in retail kiosk deployments

Valuable lessons learned in retail kiosk deployments

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction systems and music and audio messaging.

How smart cities improve the quality of life

How smart cities improve the quality of life

Cities around the globe are adopting smart technologies. New York City, for example, deployed Link NYC kiosks, which offer Wi-Fi services and advertisements to residents. Services such as these aren't just boosting Wi-Fi, they are also delivering improved quality of life.

Self-order kiosks let loose at National Restaurant Show

Self-order kiosks let loose at National Restaurant Show

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rush to meet the demand

Are kiosks the future of digital signage?

Are kiosks the future of digital signage?

As the worlds of digital signage and kiosks continually collide, and the demand for better content grows, one question emerges: Are kiosks the future of digital signage?

Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

How to prepare restaurants for the digital revolution

How to prepare restaurants for the digital revolution

Digital menu boards, kiosks, online ordering and loyalty programs are just a few technologies that are making their debut in restaurants. During a panel at the Restaurant Franchising and Innovation Summit, panelists discussed how to get your restaurant tech ready.

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.

Pursuant Health taps digital media specialist to upgrade in-store pharmacy kiosk advertising

Pursuant Health taps digital media specialist to upgrade in-store pharmacy kiosk advertising

Pursuant Health recently integrated Vistar Media's platform to upgrade its media players and ad serving software on its kiosks, enabling advertisers to programmatically place orders on the kiosk screens.

Long John Silver’s adds high-definition video, audio to transform menu boards into interactive kiosks

Long John Silver’s adds high-definition video, audio to transform menu boards into interactive kiosks

Long John Silver’s has added high-definition video screens and audio to upgrade its drive-thru menu boards.

CES unleashes a gold mine of self-serve retail technology

CES unleashes a gold mine of self-serve retail technology

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.

Digital signage scores with stadium customer experience

Digital signage scores with stadium customer experience

A sports arena is already an incredibly exciting place. With all that energy, how can digital signage contribute to the fan's excitement and experience? And how can integrators deal with all the issues and challenges that come with digital signage?

Redefining automated retailing part 5: Wayfinding enters the mix

Redefining automated retailing part 5: Wayfinding enters the mix

Wayfinding apps can amass key words and other relevant data associated with a kiosk's database. Hence, the app can provide the consumer information about the kiosk's contents.

Redefining automated retailing part 4: Streaming video to play a role

Redefining automated retailing part 4: Streaming video to play a role

Streaming video content must be targeted to the audience, and it has to take into consideration how much time the viewer has to view the video.

The future of digital communications in restaurants: Touch, signage, entertainment

The future of digital communications in restaurants: Touch, signage, entertainment

With restaurants' constantly changing menu offerings, promotions, FDA regulations, and beyond, digital communication is key as it allows restaurants to quickly and easily change or tweak content in real-time.

Considerations for retail digital signage deployments

Considerations for retail digital signage deployments

Clients also need to recognize that digital signage provides ongoing benefits. One reason some deployments have not succeeded is because the client did not fully understand the need for ongoing use of the technology.

Redefining automated retailing part 3: Digital signage options for kiosks

Redefining automated retailing part 3: Digital signage options for kiosks

The use of full motion video, music and/or voice track, stylized text and artistic presentation can provide unequalled content for automated retailing.

How do you get the right data at the right time?

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Redefining automated retailing part 2: Digital media’s key role

Redefining automated retailing part 2: Digital media’s key role

Because brick-and-mortar retailers have proven the effectiveness of digital media, the self-serve retail industry has a road map to follow in using this technology to improve the customer experience and boost sales.

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