Michael Ionescu
Since 2004, Ionescu has built a proprietary software/hardware package for state tourism and hotels. Ionescu believes successful kiosk networks are built upon ongoing collaboration between the client and provider to develop flexible systems that clients and users are happy with for years. wwwView Michael Ionescu's profile on LinkedIn

Are kiosks still relevant in a mobile world? Part 3

Are kiosks still relevant in a mobile world? Part 3

The past two blogs have brought up the concern of kiosks staying competitive in an environment that is seeing the increasing dominance of mobile technology. At the very end of the day, I think the main aspect of any industry...

Are kiosks still relevant in a mobile world? Part 2

Are kiosks still relevant in a mobile world? Part 2

There were some good responses to my last blog that explored the question of whether kiosks still have a place in a world that is becoming inundated with the increasingly versatile smart phone. In general I agree with a response...

Are kiosks still relevant in a mobile world?

Are kiosks still relevant in a mobile world?

When I tell people that one of the specialties of my company is building and developing customized interactive kiosks for tourists, many people ask how kiosk companies are still viable with the rapid growth of smart phones. Because a smartphone...

Braving the great outdoors Part 4: Where it can all go wrong

Braving the great outdoors Part 4: Where it can all go wrong

This will most likely be my last blog on outdoor kiosks for at least a little while until we get closer to our Baltimore City Inner Harbor Outdoor kiosk project, which is designed to be a fully connected internet enabled...

Braving the great outdoors: Part 3 Basic checklist for protecting your outdoor investment

Braving the great outdoors: Part 3 Basic checklist for protecting your outdoor investment

s you may have already gathered from my previous blogs about outdoor kiosks, I'm a huge proponent of keeping kiosks simple but effective. This week, I wanted to spend some time on some basic recommendations for protection.

Braving the Great Outdoors part 2: 2 key components of outdoor kiosk deployment

Braving the Great Outdoors part 2: 2 key components of outdoor kiosk deployment

My last blog focused on the idea of using more conventional equipment to build an effective, yet somewhat affordable outdoor kiosk. In that blog, I spoke about the benefits of using a sealed kiosk outfitted with a heating/air unit for effective outdoor kiosks.

Braving the Great Outdoors: Using already made components to protect your outdoor kiosks

Braving the Great Outdoors: Using already made components to protect your outdoor kiosks

As much as I love putting out new kiosks, I always feel a slight bit of trepidation when the project requires outdoor kiosks. To date my company has had several outdoor kiosk projects, and we are in the process of another one.

The key to keeping the kiosk industry moving forward

The key to keeping the kiosk industry moving forward

I was in two different hotels this past month talking to managers, and they both had recently adopted a growing interactive concierge program. One of the managers said he didn't like it as much as expected, because the content wasn't...

The plug and play kiosk: How organized kiosk building can save you maintenance headaches

The plug and play kiosk: How organized kiosk building can save you maintenance headaches

When my company was in the process of switching to another kiosk manufacturer for our newer generation of interactive units, we were invited down to the manufacturing plant to take a look at its facilities. One of the first things...

When saving money goes bad: The dangers of buying kiosks from China

When saving money goes bad: The dangers of buying kiosks from China

Every now and then, I'm approached by a potential manufacturer who guarantees to cut my kiosk manufacturing costs without finding out what my expenses are. I think to myself, "Can this manufacturer really be that much cheaper that I'm guaranteed...

Self-service network audience: The benefits of the transient user

Self-service network audience: The benefits of the transient user

When we first started our kiosk company, our first graphical user interface was a stylized design that used heavy doses of a sky blue color and a gaudy yellow. At the time we beamed with pride at our creation.

'Keep it simple, Stupid'

'Keep it simple, Stupid'

I always hated this phrase when teachers would use it to explain school work when we felt overwhelmed. As clichéd as this platitude is, it came screaming back into my head during a meeting with one of our then-potential clients.

Answer these 4 questions before deploying kiosk network

Answer these 4 questions before deploying kiosk network

A successful self-service network should save your customers time and you money, but without proper planning, deploying a series of self-service kiosks could do the exact opposite. Equipment not operating up to expectations will have service reps out in the...

The quick guide to self-service self-sufficiency: Part 2

The quick guide to self-service self-sufficiency: Part 2

My last blog covered some essential software consideration when building a self-service network. The second part of this blog will cover some important hardware and business considerations to think about before committing to any product. Hardware MaintenanceCompanies usually don't think...

The quick guide to self-service self-sufficiency: Part 1

The quick guide to self-service self-sufficiency: Part 1

When we entered the self-service industry, we made a conscious decision to be a one-stop solution for our clients, a company that consulted with the client on needs, provided custom software, and maintained the system after delivery. Not all solutions...

Building a kiosk program: Know thy user

Building a kiosk program: Know thy user

Before you can know 'what' you have to know 'who.'

A checklist for building a self-service kiosk program

A checklist for building a self-service kiosk program

When our phone rings, it's often the same type of clients – enthusiastic and eager to talk about their long-delayed plans of implementing a self-service kiosk network for their tourists.But every conversation for the last three years has always ended...

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