Personalization and physical-digital integration dominate retail innovation

Personalization and physical-digital integration dominate retail innovation

Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.

Is keeping up with consumer acceptance of automation worth the challenges it brings?

Is keeping up with consumer acceptance of automation worth the challenges it brings?

A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.

‘Bodega Mania’ fails to make the case for technology

‘Bodega Mania’ fails to make the case for technology

Hopefully, Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.

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Special report: Kiosk hardware players add more software offerings