Video Banking: Bridging the Gap in Customer Service

 
Publication Type:
White Paper

Published / Updated:
March 26, 2010

Although consumers have embraced technological advances in banking, they still desire the efficiency and assurance provided by interaction with bank staff. Video banking combines the best of self-service with personal service.

The costs associated with serving customers in the traditional branch has risen as consumers have adopted self service channels and branch traffic fell,  Video banking, however, alters the economics to breathe new life into the branch concept.

 

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