Introduction Controlling costs with self-service
Chapter 1 Applications of kiosks in health care
Patient check-in and information retrieval
Wayfinding
Wellness information
Visitor access
Chapter 2 Best practices
Design considerations
Software security
Chapter 3 State of the industry
Chapter 4 On the horizon
Smartphones
Digital screens

Keeping Service Customers Satisfied in a Social Mobile World
Self-Service in Health Care
Thwart Shoplifters with Theft Deterrent In-Store Merchandising
Many Happy Returns … A Return On Merchandising Investment Model
Planning for a Tablet Display - Designing for Success
Advantages of Smart Cards in Kiosk Applications
Waiting Room Kiosks Help Non-Profit
Hotel Self Check-In Case Study: MGM Grand at Foxwoods
Hyatt deploys boarding pass kiosks in lobbies
Gaming Case Study: Foxwoods Resort Casino
Rigorous Testing Ensures Successful Kiosk Rollout for the Ohio Department of Health
Kiosks in Healthcare
Installing and servicing customer confidence: Kodak Service & Support teams with iPORT Media
Capture Customer Feedback at their Point-of-Experience (Health Care/Planned Parenthood)
Get the Dirt on Kiosks |
Inside Networld Media Group Network Retail Customer Experience
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