Quick ordering at fast-paced casino

Sept. 8, 2009

Case Study

MotorCity Casino Hotel has three restaurants for casino guests. Recently, these foodservice outlets — MotorCity Pit Stop BBQ, Grand River Deli and Classics Buffet — were victims to overcrowding around the cashiers and large customer queue lines. In addition, workforce costs hindered the casino’s bottom line.

Working with NEXTEP, MotorCity Casino Hotel sought an easy-to-use kiosk solution that would move customers through the lines more quickly and allow the casino to utilize its cashiers in other places.

Topics: Customer Experience , Restaurants , Transactional Kiosks

Companies: KioskMarketplace.com

Other Topics