Quick ordering at fast-paced casino

 
Publication Type:
Case Study

Published / Updated:
Sept. 8, 2009
MotorCity Casino Hotel has three restaurants for casino guests. Recently, these foodservice outlets — MotorCity Pit Stop BBQ, Grand River Deli and Classics Buffet — were victims to overcrowding around the cashiers and large customer queue lines. In addition, workforce costs hindered the casino’s bottom line.

Working with NEXTEP, MotorCity Casino Hotel sought an easy-to-use kiosk solution that would move customers through the lines more quickly and allow the casino to utilize its cashiers in other places.

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