The self-service industry has another new technology to absorb: mobile devices. These devices, such as the iPad, have become more functional and are available in a broader range of products. As companies seek new technology opportunities, usage has expanded from the originally intended user (consumers) to self-service.
Why deploy Mobile Devices as self-service apps? There are a number of factors. Mobile devices are easy to connect to WiFi or cellular data networks. They have mature and intuitive touch screen interfaces. They also have the flexibility to be mounted in a fixed kiosk pedestal or be deployed as a true mobile device. Since they were designed for consumer use, and therefore not made to last as long as higher quality OEM devices, the devices usually cost significantly less.