Introduction The century of design
Chapter 1 Big-picture project planning ? a five-step approach
What is the application?
Where will it be loacated?
What is the form factor?
What type of hardware is needed?
What software will drive it?
Chapter 2 The finer points: considerations that affect all five steps
Ergonomics and accessibility
Keeping clutter out of the design
Chapter 3 The convergence of kiosks and digital signage
Design in the digital revolution
Chapter 4 Final thoughts
There’s an old carpenter’s adage that bears repeating any time a new project is begun: measure twice, cut once.
For those embarking on a new self-service project, that little adage can become a mantra during the project. Planning and executing a kiosk deployment involves a large number of moving pieces — literal moving pieces, in addition to the metaphorical ones — and the more good decisions that are made in the initial planning stage, the more time and money will be saved.
When designing a kiosk, a multitude of issues revolving around hardware configurations and installations must be considered, as well as the overall functionality. The design process involves understanding forming raw materials like sheet metal and wood into attractive enclosures ready for technological integration.
It also involves an understanding of aesthetics, of customer perception, of branding and marketing goals.
Kiosk design requires a deep understanding of usability in how consumers will interact with the device, as well as how it will affect their lives through convenience.
At one time, it was sufficient that a machine successfully carried out whatever function it was intended for. The first ATMs didn’t need to be beautiful, they just needed to dispense cash.
Those days are over. Kiosk design goes beyond merely answering the question "Does it work?" It goes into questions that are much harder to answer, like "How do I want the customer to feel when using the device?"
Answering those questions calls for a multidisciplinary process from the very beginning.
This document breaks the planning process down into five steps, which can be seen on page five. Start the planning process by passing that list on to each member of a deployment team — the tech person, the marketing person, the project manager, etc. — and asking them to answer all five. The end result will be a handful of lists that will reveal some enlightening similarities and differences. The remainder of this guide will help kiosk deployers work through those steps and ensure a successful project.