Gaming Case Study: Foxwoods Resort Casino

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July 14, 2009

Case Study


Foxwoods’ existing wooden kiosks were becoming dated and provided limited functionality. The Casino’s Promotions group was looking to update the hardware to a more modern design while adding new functionality for patrons of their very popular Wampum Rewards Program. Previously, patrons would need to visit customer service desks to perform functions such as checking point balances and redeeming points for promotional rewards. Patrons could spend a significant amount of time in line waiting to perform these types of transactions. Foxwoods’ desire was to make these services more readily available via the self-service kiosks.

Topics: Check-in/Check-out kiosks , Customer Experience , Entertainment & Gaming , Hotels , Successful Kiosk Projects , Tourism & Travel , Transportation / Travel

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