Keeping Service Customers Satisfied in a Social Mobile World
Sponsored by: Frank Mayer and Associates, Inc.
Type: White Paper
Overview | Download
Businesses of all kinds are grappling with the new reality that customers expect seamless experience. The website or mobile interaction is the brand. The in-store experience is the brand. Service is the brand. All touch points along the way contribute to a cumulative impression. End to end customer satisfaction should be the goal.
This paper looks at service scenarios from the customer continuum where satisfaction research has resulted in meaningful improvements to customer experience. Service delivery bears closer scrutiny in an altered environment where the customer has more control and more tools to communicate and the retailer has new tools to employ in improving the customer journey.
Top results from Frank Mayer and Associates, Inc.
Thwart Shoplifters with Theft Deterrent In-Store Merchandising
Self-Service in Health Care Planning for a Tablet Display - Designing for Success Budgeting for your interactive project
Frank Mayer and Associates - Kiosk & Interactive Marketing Capabilities Top results from Customer Experience
Self-service that's above par
Customer Experience Technology Buyer's Guide 2012
Engage your customers with rich web and media content in Android kiosks with MokiTouch The printer: A critical component of a kiosk design Routt Homes tapped SMART for virtual house tours 
