Take-and-bake pizza chain Papa Murphy’s enticed its survey participants to complete a survey, enter a drawing to win an iPod, and forward the survey invitation to their friends. After sending 1,400 emails, a 119 percent conversion rate was reached with 266 more people completing the survey than were contacted directly by email.

Immediate Patient-Visit Feedback
Using Touchscreen Devices to Capture Visitor Feedback
Diagnosing the Root Cause of a Banking Center Level Score
Capture Customer Feedback at their Point-of-Experience (Health Care/Planned Parenthood)
Capture Customer Feedback at their Point-of-Experience (Banking)
Three Benefits of Investing in Cash Recycling
Customer Experience Technology Buyer's Guide 2012
Food on the Fly
Culinary Academy Gets Boost with Kiosk Deployment
Executive Summary: Digital Signage Future Trends 2011
Self-service payments speed lines at Miss. casino
Self-service makes crowded counter lines a thing of the past
Case Study: Mobile Bay Convention & Visitors Bureau
Visionary Moments secures and manages “Signature Reds”, an interactive Cincinnati Reds Hall of Fame exhibit
Huntington National Bank turns to digital photo frames to strengthen relationships with customers |
Inside Networld Media Group Network Retail Customer Experience
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