World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.
With the summer entering its final month, it's time to take a look back at the top six most-read articles on KioskMarketPlace for July.
Tablet kiosks appear to be taking the kiosk market by storm. However, are tablets truly superior to traditional designs?
Big data gets all the headlines these days, but it can easily lead to information overload unless you utilize these three proven steps to manage and harness the data from your kiosk deployment.
Kiosks are one key element in improving overall customer experience and reducing wait times.
With the rise of mobile, are ATMs and other cash dispensers on the way to the graveyard of outdated devices? Do we really need ATMs?
When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.
Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?
While the "phone" of today and the "phone" of 20 years ago share the same name, they are completely different in practice. We’re seeing the same transformation with kiosks. What once were clunky, single-function machines are now flexible, omnichannel experiences.
Customers can now craft their own burgers with McDonald's new "create your own taste" touchscreen kiosks. This is part of McDonald's initiative to boost lackluster sales.