The first kiosk debuted at a university in the 1970s, before Windows was even created. Kiosks have had an interesting past, and with the onset of marijuana and medicine kiosks, its future may prove equally interesting.
Many shoppers are familiar with the mad rush to find an outlet to charge their cellphone's battery. Cellphone charging kiosks can address this need, while providing retailers with increased customer time and purchases.
Tablet kiosk ordering, mobile payments and digital signage are all key technologies that are driving the restaurant industry, and they show no signs of slowing down.
When it comes to the ATM market or any tech area, 'Creating an identical customer experience across all channels is impossible. And here's another thing: It's not necessary, either.'
The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX Association Executive Director Scott Slucher interviewed the duo about the emotional truths of customer engagement.
Hospitality kiosks have been deployed in a variety of venues including bill payment, wayfinding, loyalty programs and more. If used properly, hospitality kiosks can harness the tools of technology to make everyone happy, including the much sought after demographic: the millennials.
At the ICX Symposium in Atlanta later this month, attendees will get to hear from execs from three major companies talk about new technology and how it will bring about the future of customer experience. ICX Association head Scott Slucher interviewed the trio about what to expect.
It can be difficult to grab the eyeballs needed to make a kiosk profitable. However, there are three tactics that can help improve your chances.
Moore's law is transforming the world of retail and food. The future is here, and the time to prepare is now. The Interactive Customer Experience Association plans to host 'Inflection Point: The Future Tech of Customer Experience,' to help get B2C brands ready for the future of customer engagement tech.
When it comes to analytics, you also have to consider the critical topic of location. You need to follow your customer's footsteps to deliver a truly successful kiosk deployment.