McDonald's Canada: kiosks will not replace employees

McDonald's Canada has recently announced that the move to integrate self-service kiosks in the chain's restaurants will not threaten job security for employees.

FEATURES


Leveraging kiosk analytics to enhance customer experience

World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.

The KMC Top 6: July's top kiosk stories

With the summer entering its final month, it's time to take a look back at the top six most-read articles on KioskMarketPlace for July.

Will tablets replace traditional kiosks?

Tablet kiosks appear to be taking the kiosk market by storm. However, are tablets truly superior to traditional designs?

Three steps to delivering ROI with analytics from your kiosk deployment

Big data gets all the headlines these days, but it can easily lead to information overload unless you utilize these three proven steps to manage and harness the data from your kiosk deployment.

ICXSummit15: Kiosk, digital signage and mobile payments reduce customer waiting

Kiosks are one key element in improving overall customer experience and reducing wait times.

Are ATMs on their death bed?

With the rise of mobile, are ATMs and other cash dispensers on the way to the graveyard of outdated devices? Do we really need ATMs?

Why retail robots are ridiculous

When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.

How generational differences impact thoughts on security and self-service

Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?

What is a kiosk anyway?

While the "phone" of today and the "phone" of 20 years ago share the same name, they are completely different in practice. We’re seeing the same transformation with kiosks. What once were clunky, single-function machines are now flexible, omnichannel experiences.

'Create your own taste' kiosks on the menu for the Golden Arches

Customers can now craft their own burgers with McDonald's new "create your own taste" touchscreen kiosks. This is part of McDonald's initiative to boost lackluster sales.

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NEWS


Self-checkout kiosks won't overtake cashiers, according to analyst

Due to technological problems and the rise of online retail, self-checkout kiosks will not overtake human cashiers, according to a Bloomberg View columnist.

Kiosk manufacturer sees McDonald's kiosks as trend and opportunity

Recently, McDonald's announced plans to deploy 2,000 self-service kiosks to restaurants. Vending kiosk manufacturer AVT Inc sees this as part of a larger trend that self-service kiosk manufacturers can take advantage of.

China kiosk trade show offers educational opportunities to participants

The China International Self-service, Kiosk & Vending Show will be providing a number of educational and international exchange opportunities for participants.

Self-checkout industry experiences growth, report says

The self-checkout industry is experiencing growth in western Europe and Japan, according to a report by RBR.

Self-service kiosk market will grow by 11 percent, new report says

The self-service kiosk market will grow at 11 percent CAGR, according to a new report entitled "Global Interactive Kiosk Market 2015-2019."

Self-service vending kiosk built to replace cafe draws negative reaction

A snack kiosk built to replace a demolished cafe has drawn a negative community reaction from Whitley Bay, U.K., with many residents calling it a "garden shed" and a disgrace to the community.

Automated passport control kiosks experience rapid growth

Automated passport control kiosks have experienced a compound annual growth rate of 70 percent in North America, according to an Acuity Market Intelligence report.

Japan and China to hold vending machine summit

Traditional rivals Japan and China will be joining together for a vending kiosk summit on June 16, according to a report by Financial Times.

Kiosk segment to experience highest growth in self-service industry, report reveals

The self-service technology industry is expected to be worth $31.75 billion by 2020, with the kiosk segment achieving the greatest growth, according to a report by Allied Market Research.

SFO lands 40 passport control kiosks

San Francisco International Airport recently unveiled 40 new automated passport control kiosks to expedite the customs entry process for international arriving passengers, according to an announcement from the airport.

Networld Media publisher named among 'Top Women in Media' in Folio: awards

The annual list includes publishing executives who have 'fearlessly moved their brands, teams and companies in new directions,' according to the sponsor.

NRF announces support for new patent reform effort

House Judiciary Committee Chairman Robert Goodlatte, R-Va., introduced the Innovation Act, an updated version of legislation that passed the House in 2013 by a bipartisan vote of 325 to 91.

PCI Security Standards Council: Beware of 'Ghost'

The warning follows a US Department of Homeland Security alert about a critical software vulnerability that poses a serious risk to computer systems.

'Global Airport Ticketing Kiosk Market' report released by Research and Markets

Research and Markets announced the addition of the "Global Airport Ticketing Kiosk Market" report to its research database.

Swedish airport to install self-service bag drop

Göteborg Landvetter Airport, western Sweden's international airport with 90 direct flights around the world, has ordered 12 self-service bag-drop kiosks to be delivered in the first quarter of 2015.

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