ICX Symposium: Moore's law ushers in future of customer experience


Moore's law is transforming the world of retail and food. The future is here, and the time to prepare is now. The Interactive Customer Experience Association plans to host 'Inflection Point: The Future Tech of Customer Experience,' to help get B2C brands ready for the future of customer engagement tech.


I've got my eyes on you, kiosk: analytics and location

When it comes to analytics, you also have to consider the critical topic of location. You need to follow your customer's footsteps to deliver a truly successful kiosk deployment.

The omnichannel imperative

In a panel discussion at the ATM & Mobile Summit, bankers spoke about the role of omnichannel and how it is driving companies to develop a more seamless customer experience.

Kiosks meet prime time: a cameo kiosk appearance in Rizzoli & Isles

In this week's episode of TNT's hit drama Rizzoli & Isles, titled "Fake it 'til you Make it", Jane Rizzoli, interacts with a car rental video conferencing kiosk when visiting Los Angeles from their native Boston. The kiosk is the star of the scene as they attempt to submit payment and upgrade their vehicle.

Leveraging kiosk analytics to enhance customer experience

World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.

The KMC Top 6: July's top kiosk stories

With the summer entering its final month, it's time to take a look back at the top six most-read articles on KioskMarketPlace for July.

Will tablets replace traditional kiosks?

Tablet kiosks appear to be taking the kiosk market by storm. However, are tablets truly superior to traditional designs?

Three steps to delivering ROI with analytics from your kiosk deployment

Big data gets all the headlines these days, but it can easily lead to information overload unless you utilize these three proven steps to manage and harness the data from your kiosk deployment.

ICXSummit15: Kiosk, digital signage and mobile payments reduce customer waiting

Kiosks are one key element in improving overall customer experience and reducing wait times.

Are ATMs on their death bed?

With the rise of mobile, are ATMs and other cash dispensers on the way to the graveyard of outdated devices? Do we really need ATMs?

Why retail robots are ridiculous

When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.

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Airport security kiosk wins 2015 Airport Innovation of the Year award

Vancouver Airport Authority's BorderXpress kiosk recently was named the 2015 Airport Innovation of the Year at the CAPA World Aviation Summit. The kiosk is designed to automate the customs process and reduce wait times.

Interactive display market to grow nearly 15% annually through 2019, report says

The global interactive display market is expected to grow at a compound annual growth rate of 14.90 percent from 2014 to 2019, according to a new report.

Boise City Council considers limiting unhealthy food in vending kiosks

The Boise City Council is considering reducing the amount of unhealthy foods in vending kiosks by requiring owners to provide healthy snacks as 10 percent of kiosk items.

Telemedicine kiosks arrive in Florida

Jacksonville, Florida-based Crowley Maritime will be the first company in the region to try a telepresence health care kiosk. Florida legislatures are currently discussing regulations on this type of kiosk.

Visual computing market to grow rapidly, report says

The visual computing market is expected to grow rapidly from 2015 to 2020, according to a new report.

Kiosk manufacturer comments on new FDA regulations

With new FDA regulations on vending kiosks, AVT Inc. claims its kiosks are up to speed.

DOE releases new procedures for refrigerated beverage vending kiosks

The Department of Energy has released new rules for vending kiosks that hold refrigerated beverages, and it has removed the formerly required 90 degrees Fahrenheit ambient test.

Report examines retail touchscreen display market

A recent report examines the retail touchscreen industry and potential opportunities for growth from 2015 to 2019.

Kiosk company founder offers guidance on 'Make Me a Millionaire Inventor'

AVT founder Shannon Illingworth recently appeared on "Make Me a Millionaire Inventor" to advise entrepreneurs who wanted to build their own kiosks.

McDonald's kiosks useless to 70 percent of customers, analyst says

McDonald's self-service kiosks are only useful to 30 percent of customers, according to a report.

McDonald's Canada: kiosks will not replace employees

McDonald's Canada has recently announced that the move to integrate self-service kiosks in the chain's restaurants will not threaten job security for employees.

Self-checkout kiosks won't overtake cashiers, according to analyst

Due to technological problems and the rise of online retail, self-checkout kiosks will not overtake human cashiers, according to a Bloomberg View columnist.

Kiosk manufacturer sees McDonald's kiosks as trend and opportunity

Recently, McDonald's announced plans to deploy 2,000 self-service kiosks to restaurants. Vending kiosk manufacturer AVT Inc sees this as part of a larger trend that self-service kiosk manufacturers can take advantage of.

China kiosk trade show offers educational opportunities to participants

The China International Self-service, Kiosk & Vending Show will be providing a number of educational and international exchange opportunities for participants.

Self-checkout industry experiences growth, report says

The self-checkout industry is experiencing growth in western Europe and Japan, according to a report by RBR.

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