Immediate Patient-Visit Feedback

Using a traditional mail-out survey, department managers have needed to wait up to 6 months before receiving patient feedback data. By placing The Opinionmeter at the point-of-care, Kaiser Permanente managers now have immediate access to feedback from their patients about their just-completed visit.

Type: Case Study

Sponsor: Opinionmeter International


The Incentive's Role in a Survey Program's Success

Take-and-bake pizza chain Papa Murphy’s enticed its survey participants to complete a survey, enter a drawing to win an iPod, and forward the survey invitation to their friends. After sending 1,400 emails, a 119 percent conversion rate was reached with 266 more people completing the survey than were contacted directly by email.

Type: Case Study


Using Touchscreen Devices to Capture Visitor Feedback

Pacific Science Center is a not-for-profit science foundation bringing the thrill of science, math, and technology through interactive and innovative exhibits and programs. Through our primary facility in Seattle, our environmental education center in Bellevue, and our various outreach programs,...

Type: Case Study


Direct Patient Feedback Survey Kiosks

Planned Parenthood Mohawk Hudson’s education and medical departments in 12 New York counties were in need of consistent, eco-friendly patient feedback. It now uses the Opinionmeter TP kiosk in its largest clinic sites to gauge patient satisfaction and inform patients about special programs.

Type: Case Study


Diagnosing the Root Cause of a Banking Center Level Score

It is difficult for a banking center manager to diagnose the root cause of a poor performance score. Opinionmeter survey devices were deployed at Bank of America banking centers identified as underperforming. The web-enabled devices provided real-time “voice of the customer” feedback at the point of sale.

Type: Case Study


Capture Customer Feedback at their Point-of-Experience (Health Care)

Kaiser Permanente is America’s leading integrated health care organization, with over 8.2 million voluntarily enrolled members as of December 2003. The Radiology Department was the first department at the Oakland Medical Center to use the Opinionmeter. Radiology uses the Opinionmeter...

Type: Case Study


Capture Customer Feedback at their Point-of-Experience (Retail)

The key to capturing the best understanding of a consumer’s thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase decision or their experience with the business.

Type: Case Study


Capture Customer Feedback at their Point-of-Experience (Health Care/Planned Parenthood)

Planned Parenthood Mohawk Hudson provides quality reproductive health care and education to 12 counties in New York. Our Education and Medical departments were interested in direct patient feedback but a paper survey was inconsistent and not eco-friendly. Having discovered the...

Type: Case Study


Capture Customer Feedback at their Point-of-Experience (Banking)

Bank of America is the nation’s largest consumer bank and the first to have a truly national retail franchise, with over 5,000 fullservice banking centers in 29 states and the District of Columbia. These banking centers collect point-of-sale “voice of the customer” (VOC) data focused on the key drivers of customer delight and dissatisfaction.

Type: Case Study


The Keys to a Successful Customer Satisfaction Survey Campaign

Over the past 15 years, Opinionmeter International has distributed thousands of satisfaction surveys through its wide-range of interactive survey devices. Here are some ‘hot tips’ we’ve learned over the years.

Type: Presentation


How to Write an Effective Customer Survey

Over the past 15 years, Opinionmeter International has distributed thousands of satisfaction surveys through its wide-range of interactive survey devices. Here are a few of the key points we’ve found it important to consider whenever preparing your survey instrument.

Type: Presentation


How to Capture Real-Time Customer Feedback

Knowing your customers opinions used to be "nice to have" information. In today's economy getting to know your customers opinions are critical to the success of your business. Watch this short demonstration to learn how Opinionmeters "Point of Experience" tools can deliver the data and analysis you need to help your business grow and prosper.

Type: Presentation


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