Prior Planning Prevents (Really) Poor Kiosk Performance

A self-service kiosk project can save a company money and help it better serve customers, or it can be a colossal waste of money. One of the keys to a successful project is thorough planning.


Driving the Ford F-150 truck experience

Ford Trucks is employing showroom kiosks to help prospective customers kick the tires on the new F-150.

Robot and kiosk union 'a match made in heaven'

How kiosks are leveraging the robot to boost customer service and revenue.

Nashville bike-share kiosks 'performing better than expected'

The recent success of the federal grant-funded program brought the city of Nashville more attention, but little has been said about the role of kiosks in the bike sharing trend.

Success in execution: What kiosks can learn from other interactive applications

My last blog argued for the need for "economy of action" when it came to the building out of self-service networks. Simply put, it means that whatever function an interactive kiosk is going to provide, it should be able to...

Economy of action: The No. 1 consideration before a self-service deployment

My last blog detailed a poorly developed kiosk solution that was in an Ann Taylor retail store, and it got me thinking about some of the main considerations organizations should think through before implementing interactive projects. Too often, self-service solutions...

Golf course kiosk has players swinging for cash

The Teeosk kiosk brings the hole-in-one challenge to casual golfing.

FCES: The benefits of self-service in the restaurant space

David Jones, CEO of Blazing Onion Burger Company, installed kiosks to help bust lines and improve guest satisfaction. He shared those observations and others at the Fast Casual Executive Summit 2011.

Building a kiosk program: Know thy user

Before you can know 'what' you have to know 'who.'

A checklist for building a self-service kiosk program

When our phone rings, it's often the same type of clients – enthusiastic and eager to talk about their long-delayed plans of implementing a self-service kiosk network for their tourists.But every conversation for the last three years has always ended...

Top uses for kiosks in the hospitality industry

The hospitality industry has obviously seen its share of challenges as travel and leisure budgets still border on "non-existent" for many Americans. Although the slumping economy has caused some industries to contract, hospitality is not a fad.

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Apploi wins Tabby and Best Business Product iPad App award

Job kiosk provider Apploi announced the company is the winner of the Tabby award and the Best Business Product iPad App award, 2014.

NCR wins best kiosk award, partnership with Globe Telecom

Philippines-based telecommunications provider Globe Telecom announced it is partnering with Duluth, Ga.-based NCR Corp. to install its self-service bill-pay technology in retail locations.

Outdated phone booth converted to life-saving kiosk

An outdated telephone kiosk in the Northern Ireland-based Kinnego Marina has found a more useful purpose. It now houses an Automated Emergency Defribrillator, courtesy of the British Red Cross and the Craigavon Borough Council, according to a Portadown Times article....

Kiosk project in Long Island declared a success

Visitors to Jones Beach, Long Island, N.Y., can now pay for parking using credit and debit cards and cash at the new automated kiosks located in the state park, according to a Newsday article. The kiosks were installed to decongest...

Florida residents fight crime with kiosks

While a kiosk in India successfully helps locals file complaints against law enforcement, sheriff's officials in Marion County, Fla., are making a city safer with 100 kiosks they installed to catch criminals. Two weeks after the kiosks were sent out...

White Castle’s kiosk pilots are driving higher check averages

Don Long, White Castle’s senior director of Information Services and Technology, provided a glimpse into the brand’s kiosk and mobile initiatives during last month’s National Restaurant Association Show in Chicago. The brand’s digital initiatives include online ordering, mobile ordering and...

Tablet kiosks teach musical history in Cali museum

The Museum of Making Music in Carlsbad, Calif., installed Lilitab iPad kiosks for personal listening stations to encourage interaction with their current exhibit, "The Harp — A Global Story of Man, Music and Medicine," according to an announcement from Lilitab....

Investments, grant fuel ecoATM growth

EcoATM, the San Diego-based company that operates automated electronics recycling kiosks, has made its first major expansion outside of California with the rollout of 28 kiosks in Texas, according to a company press release. Patrons of shopping malls in San Antonio, Dallas/Ft.

TOSHIBA TEC looking to ‘dominate global self-service’ market

TOSHIBA TEC, has signed an agreement to invest in Yeahpoint, a self-service company headquartered in Australia. According to a press release, TOSHIBA TEC and Yeahpoint hope its partnership will help gain market traction, allowing the companies to join forces to...

‘Tag, you’re it:' Kiosks let Canadian travelers check bags (video)

Although Vancouver International Airport (YVR) implemented bag-tagging kiosks several months ago for its domestic passengers, it's now expanding the self-service system to its international and transborder sectors. "Self-service continues to evolve and we want to be at the forefront of...

Companies join forces to develop multi-functional kiosk for the unbanked

Consumers can now cash checks, pay bills, load prepaid cards and send money using one kiosk solution. Designed by Chexar Networks, a provider of full-service check cashing, check-to-card, and check guarantee solutions, and Nexxo Financial Corporation, a company specializing in...

In-store coupon kiosks saving grocery shoppers money

Customers at Food Lion supermarkets are using more coupons than ever since the grocery chain deplolyed coupon-dispensing kiosks inside stores. "In these difficult economic times, Food Lion is committed to providing our customers with the lowest prices on the best...

Hotel chain Yotel to deploy kiosks

Yotel, a chain of Japanese-style capsule hotels in Amsterdam, London, New York and Abu Dhabi, has signed a five-year contract with Atos Origin subsidiary Shere Limited for self-service reception kiosks. “We firmly believe that self-service reception facilities will change the...

Global Entry pilot program reaches 100,000 members

United States Customs and Border Protection announced that the Global Entry pilot program has reached the 100,000-member milestone, according to a story on The voluntary pilot program is supposed to streamline the international-arrivals process for pre-approved travelers through use...

DVD-rental kiosks driving Coinstar, NCR

Investors and partners are looking favorably on the prospects of revenues generated by DVD-rental kiosks operated by the two of the major firms in the sector, according to several recent articles. On Friday, Coinstar shares hit a new 52-week high,...

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