Moore's law is transforming the world of retail and food. The future is here, and the time to prepare is now. The Interactive Customer Experience Association plans to host 'Inflection Point: The Future Tech of Customer Experience,' to help get B2C brands ready for the future of customer engagement tech.
Travelers expect instantaneously information. Slow, inaccurate and outdated information simply will not suffice. Wayfinding kiosks and signage are helping raise transportation's IQ.
In a panel discussion at the ATM & Mobile Summit, bankers spoke about the role of omnichannel and how it is driving companies to develop a more seamless customer experience.
You can find interactive kiosks everywhere. With such a high market saturation, you need every tactic under your belt to ensure your kiosk stands out and is successful.
In this week's episode of TNT's hit drama Rizzoli & Isles, titled "Fake it 'til you Make it", Jane Rizzoli, interacts with a car rental video conferencing kiosk when visiting Los Angeles from their native Boston. The kiosk is the star of the scene as they attempt to submit payment and upgrade their vehicle.
Before, during and after people physically engage with kiosks and digital signage, there are visual interactions that can hold the key to personalizing the experience while maximizing the effectiveness and ROI for companies and organizations.
When it comes to choosing your kiosk OS, making a final choice can be be difficult. So a more thorough examination of the major available operating systems is in order.
World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.
Big data gets all the headlines these days, but it can easily lead to information overload unless you utilize these three proven steps to manage and harness the data from your kiosk deployment.
Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?