Before, during and after people physically engage with kiosks and digital signage, there are visual interactions that can hold the key to personalizing the experience while maximizing the effectiveness and ROI for companies and organizations.
When it comes to choosing your kiosk OS, making a final choice can be be difficult. So a more thorough examination of the major available operating systems is in order.
World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.
Big data gets all the headlines these days, but it can easily lead to information overload unless you utilize these three proven steps to manage and harness the data from your kiosk deployment.
Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?
While the "phone" of today and the "phone" of 20 years ago share the same name, they are completely different in practice. We’re seeing the same transformation with kiosks. What once were clunky, single-function machines are now flexible, omnichannel experiences.
In our interconnected world, a single crime can lead to far greater ramifications for a company, including the kiosk industry. With this in mind, how do we improve overall security to mitigate these risks?
Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.
In the second part of this two-part series I'll cover a couple of cool options for persistent local storage in the Web browser. In part one I covered the benefits of caching data locally on a kiosk, the sort of data you'll want to cache and some helpful tips for caching.
In the first part of this two-part series we'll cover the benefits of caching data locally on a kiosk, the sort of data you'll want to cache and some helpful tips.