Customer service strategy: Deliver value with time

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Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.

FEATURES


Five pitfalls to avoid when dispensing cash

Dispensing bills greatly increases the complexity of the device and the logic required by your kiosk application in order to gracefully complete a cash transaction.

Commentary: The tech and features that shoppers want

A new large-scale shopper survey sheds light on consumers who mix online and in-store shopping in whatever way is most convenient for them.

McDonald’s 'aggressive change' includes digitization, millennial outreach

McDonald's is scrambling for solutions after its profit fell by 30 percent in Q3. CEO Don Thompson outlined some strategies the company is working on to remedy this continued slide, many of which will be in effect in some capacity in 2015.

Self-service technology doctors up health care, pt. I

Self-service technology, kiosks especially, may be changing the way we access health care and the privacy issues we encounter from the pharmacy desk to the doctor's diagnosis.

PayToo CEO: 'Facebook for the unbanked customer's financial needs'

PayToo's CEO Michel Poignant discusses the company's kiosk launch and plans for the future.

Mobile and kiosks: One brand's touchpoint formula

Using mobile device and kiosk features, your brand can be integrated into nearly every phase of a consumer's day.

Check out Panera To You

The store layout is dominated by ordering, order pick-up and wait-area seating.

UK shoppers using less cash, British Retail Consortium says

Self-checkout and new ways to pay are leading to a decrease in the use of cash in the U.K., according to a BRC study.

Supermarket self-checkout technology approaching tipping point?

Will all new supermarkets include the technology? And what about other retail segments?

Panera 2.0 picks up self-service speed

The Panera Bread chain is embracing digital, kiosk and mobile ordering to speed in-and-out times, improve service.

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NEWS


On Track Innovations launches countertop card reader with EMV, Apply Pay support

According to the company, the new TRIO Countertop is designed to address the fast growing market for EMV-compliant cashless payment readers.

ACI, LD Systems partner to offer bill pay at nationwide kiosks

ACI Worldwide, provider of electronic payment and banking solutions, announced a partnership with LD Systems, an international provider of ATMs, financial equipment and technology services.

USA Tech launches nationwide acceptance points for Apple Pay

USA Technologies Inc., a wireless, cashless payment and M2M/IoT solutions provider for small-ticket, self-serve retailing industries, announced a nationwide rollout of new acceptance points for Apple Pay

Religious Product News names iGive donation kiosk a 'Hot Product of 2014'

Self-service kiosks, digital signage and interactive products provider inLighten announced that its line of iGIVE Digital Donation Kiosks has been named for the second year in a row a Hot Product for 2014 by Religious Product News.

NCR announces availability of latest checkout kiosk

NCR Corp. announced the availability of the NCR SelfServ 90, the latest addition to the line of NCR FastLane SelfServ checkout solutions.

Fujitsu intros latest automated retail solutions at NRF BIG Show

Fujitsu, an information communication technology company, is introducing several new solutions for retailers at the National Retail Federation BIG Show Jan. 11-13 in New York City.

Hardee's pilots 30 self-order kiosks

At the National Retail Federation's Annual Convention & Expo on Monday in New York City, Microsoft Corp. and CKE Restaurants Inc., parent company of Hardee's and Carl's Jr., will unveil a self-order kiosk solution running on Windows 8 devices that enables Hardee's customers to customize and place their own orders.

Direct Source to feature Bouncepad kiosks at retail show

The company will showcase its services at the National Retail Federation Big Show in January.

Star Micronics to feature kiosk, digital tech at retail show

Edison, New Jersey-based Star Micronics America, a manufacturer of mobile, POS, and customer engagement solutions, will showcase its new solutions at the 104th Annual National Retail Federation Convention in January at New York City's Jacob K. Javits Convention Center

JCM Global to showcase self checkout products

At Retail's Big Show this January, JCM Global will show technology solutions for transactional currency validation, receipt printers and remote management technologies integrated into retail assisted and self checkout applications.

Wincor Nixdorf to unveil latest kiosk, discuss global trends at NRF

Wincor Nixdorf, provider of retail and banking IT solutions, announced an update to its attendance at the National Retail Federation event in New York.

Stationary POS, kiosks to gain higher market share than mobile POS, research says

ReportsnReports announced the addition of global research report Retail Automation Market by Product Type, Industry & Geography - Analysis & Forecast to 2014 - 2020 in the semiconductor and electronics business intelligence collection of its store.

Retail kiosk delivers virtual shopping cart, purchase options

Retail and inventory solutions company OrderWithMe is rolling out the ShopWithMe kiosk for retail, a POS platform allowing shoppers to purchase from a retailers catalog while in the store.

Rockwell Collins airline kiosks, applications earnings 'exceeding expectations'

Cedar Rapids, Iowa-based Rockwell Collins Inc. announced a 15-percent increase in sales for Q4 2014 compared to Q4 2013.

Symitar intros self-service bank app

Technology and payment services provider Jack Henry & Associates Inc. and its Symitar division announced a new app, Episys Anywhere, that allows credit union employees to perform branch functions on a tablet.

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Self-checkout - one of the most ubiquitous self-service applications on the market - has won over customers and has saved retailers tons of money in the process.