The use of self-service solutions in restaurants has been steadily picking up over the past few years. Several chains, including Jack in the Box and the Blazing Onion Burger Company, report success when it comes to customers ordering and paying via kiosk.
David Jones, CEO of Blazing Onion Burger Company, installed kiosks to help bust lines and improve guest satisfaction. He shared those observations and others at the Fast Casual Executive Summit 2011.
Retail grocers are under scrutiny to prove strong return on investment (ROI) for any capital expenditure or endeavor — especially technology — making the connection from investment to bottom line impact more important than ever. Exactly what the ROI is will depend on the goals of the project.
Before the crowds poured into Customer Engagement Technology World in San Francisco last week, I stood in FMA's booth and pondered the power of self-service technology to positively impact millions of lives. We are an industry with staying power that now engages so many aspects of daily living.
Lately, clients have asked us "What's next for self-service?" Underneath it we know they are really asking, "In a world of smart phones and tablets, is there a place for the kiosk?" The reality is that customers and their buying...
Execs offer few details but confirm talks with unnamed hi-tech, strong-content suitors to expand redbox beyond DVD kiosks.
In the competitive kiosk industry, things change faster than you can blog about them. Companies must stay ahead of the curve, as well as present an effective message in an evolving marketplace.In this blog, I’ll talk about how a company might reinvent itself in order to put itself in a more favorable position to succeed.
Learn from the past
The retail kiosk industry started in the early '80's of the last Millennium. (Cue Star Wars theme song.) Companies such as IBM, NCR, and Compaq, were developing strategies to help their services and enterprise clients utilize the technology promise of personal computers and consumer-friendly software.
Coinstar reaping more than just financial fruit from its DVD-rental kiosk investment.
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KioskCom Self Service Expo and The Digital Signage Show in Las Vegas this year put the focus squarely on taking the next step in educating deployers of kiosks, digital signage and other consumer-engagement technologies.
LOUISVILLE, KY. — Digital Signage Today, the daily news and information portal devoted to the digital signage industry, has just published the 2012 edition of its report "Digital Signage ROI: Finding the return on investment for digital signage." The 52-page...
Retailers can transform a standard iPad into an in-store kiosk with Global Bay Mobile Technologies' latest module. Global Bay, leading provider of next-generation mobile solutions, built the kiosk product to provide retailers with a "new in-store channel to deliver content...
San Jose, Calif.-based VeriFone Systems Inc. reported it would acquire Phoenix-based Hypercom Corp.
Investors and partners are looking favorably on the prospects of revenues generated by DVD-rental kiosks operated by the two of the major firms in the sector, according to several recent articles. On Friday, Coinstar shares hit a new 52-week high,...
Meridian Kiosks announced it was recognized as a winner of the Triangle Business Journal’s Fast 50 in North Carolina’s Research Triangle area. To be eligible for the Fast 50, a company must be privately held and have revenues exceeding $4 million in 2009.
The stock of Coinstar is strong this year due to its mighty redbox DVD-rental kiosk, according to an Associated Press story that ran in the Boston Herald. As of last Friday Coinstar’s stock was up 50 percent in 2010 compared...
Blockbuster Inc. today filed for Chapter 11 bankruptcy protection under a plan that cuts its nearly $1 billion in debt and allows it a chance to reorganize its business, The Dallas Morning News reported. NCR Corp.
Multichannel bill-payment processor TIO Networks recently reported fiscal 4Q transaction revenue of $8.3 million, a rise of 80 percent from fiscal 4Q in 2009. Vancouver, British Columbia-based TIO processed nearly 3.5 million transactions in its fiscal quarter ending July 31,...
Meridian Kiosks is already starting to thrive under new CEO Nick Van Wyk, according to a company profile in The Pilot of Southern Pines, N.C. Aberdeen, N.C.-based Meridian is seeking to expand internationally and is considering acquisitions. A recent corporate...
Bellevue, Wash.-based Coinstar Inc. and Sigue Corporation announced the signing of a definitive agreement for Sigue to purchase Coinstar's money transfer business. The aggregate purchase price is expected to be $41.5 million, which will be subject to a post-closing net working capital adjustment.
Tenet Healthcare's patient financial services subsidiary, Conifer Revenue Cycle Solutions, is saving money, cutting paper use and moving patients through the registration process by using a number of patient self-service applications including patient self check-in, according to a column in...
Brix Lounge in Village Point, Omaha, has introduced in-store wine tasting kiosks. A story on KETV.com says the kiosks offer 24 white wines and 40 red wines from every price range and taste profile.
U.K.-based Zytronic has announced the incorporation of its Projected Capacitive Technology for touchscreens in an innovative new marketing scheme from Australia-based bCODE. According to a news release from Zytronic, bCODE has created a concept that allows marketers to interact with...
DAYTON, Ohio — A survey of U.S. healthcare organizations conducted by Healthcare Informatics Research found that one in three healthcare organizations are either postponing all non-essential projects or imposing longer IT project implementation timeframes in an effort to curb spending during the current economic downturn.
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Retailers and billers have long had bill-payment relationships, but they could still offer this and take the clerk out of the equation with a self-service billpay solution. Jim Bennett, the chief executive of U.S.