Budgeting for your interactive project

Are you thinking of initiating a kiosk or interactive merchandising program? In order to achieve appropriate budget parameters, you must set clearly defined goals. The purpose of this paper is to give all parties a framework to think about the important first steps.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.

Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve their customers.

Type: Special Report

Sponsor: KioskMarketplace.com

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Kiosks make it easy for guests to customize meals

The use of self-service solutions in restaurants has been steadily picking up over the past few years. Several chains, including Jack in the Box and the Blazing Onion Burger Company, report success when it comes to customers ordering and paying via kiosk.

FCES: The benefits of self-service in the restaurant space

David Jones, CEO of Blazing Onion Burger Company, installed kiosks to help bust lines and improve guest satisfaction. He shared those observations and others at the Fast Casual Executive Summit 2011.

Supermarket savings: Seeing returns on kiosk deployment in grocery

Retail grocers are under scrutiny to prove strong return on investment (ROI) for any capital expenditure or endeavor — especially technology — making the connection from investment to bottom line impact more important than ever. Exactly what the ROI is will depend on the goals of the project.

Using customer persona to reduce multi-channel frustration

Lately, clients have asked us "What's next for self-service?" Underneath it we know they are really asking, "In a world of smart phones and tablets, is there a place for the kiosk?" The reality is that customers and their buying...

Redbox to offer digital streaming in 2011 with deep-pockets partner

Execs offer few details but confirm talks with unnamed hi-tech, strong-content suitors to expand redbox beyond DVD kiosks.

The “Rebirth” of Phoenix Kiosk - how one company adjusted to an evolving market

In the competitive kiosk industry, things change faster than you can blog about them. Companies must stay ahead of the curve, as well as present an effective message in an evolving marketplace.In this blog, I’ll talk about how a company might reinvent itself in order to put itself in a more favorable position to succeed.

Redbox COO discusses redbox/Coinstar strategy shifts

Coinstar reaping more than just financial fruit from its DVD-rental kiosk investment.

KioskCom: Achieving ROI through customer-engagement tech

KioskCom Self Service Expo and The Digital Signage Show in Las Vegas this year put the focus squarely on taking the next step in educating deployers of kiosks, digital signage and other consumer-engagement technologies.

KIOSKCOM: Coinstar president opens show with keynote

Gregg Kaplan, president and COO of Coinstar Inc. and founder of redbox, shared strategies for growing a kiosk network.

Ask the Experts: Finding the ROI in retail kiosks

Bob Ventresca of Netkey Inc. encourages retailers to approach their kiosk deployments as one facet of a holistic, multichannel gameplan.

Special summit will again offer secure, open forum for deployers

Away from suppliers and media, users can share questions, concerns for their self-service projects.

Ask the Experts: Identifying the characteristics of a good narrator for kiosk voice prompts

What should deployers of self-service kiosks look for when selecting a narrator for the kiosk's voice prompts? Allison Smith, a professional voice actress who has voiced kiosks in the past, gives her advice.  

Summit Research offers free report as part of recession survey

Summit Research is offering self-service deployers a free copy of the 2008 edition of "Interactive Kiosks: Best Practices," valued at $695. But there's one little string attached ...

Data points you should analyze

Self-service systems generate a wealth of useful data.

More from the floor of Self Service Expo

A look at other new tech and tools from KioskCom.

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