The first kiosk debuted at a university in the 1970s, before Windows was even created. Kiosks have had an interesting past, and with the onset of marijuana and medicine kiosks, its future may prove equally interesting.
Many shoppers are familiar with the mad rush to find an outlet to charge their cellphone's battery. Cellphone charging kiosks can address this need, while providing retailers with increased customer time and purchases.
We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.
The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX Association Executive Director Scott Slucher interviewed the duo about the emotional truths of customer engagement.
Hospitality kiosks have been deployed in a variety of venues including bill payment, wayfinding, loyalty programs and more. If used properly, hospitality kiosks can harness the tools of technology to make everyone happy, including the much sought after demographic: the millennials.
Even if you have the best kiosk in the world, it will be a disaster if it arrives at a retailer broken or heavily damaged by rust. You don't want to answer the question, "Who moved my kiosk without protecting it?" Thankfully, there are a few protocols to follow to avoid that situation.
At the ICX Symposium in Atlanta later this month, attendees will get to hear from execs from three major companies talk about new technology and how it will bring about the future of customer experience. ICX Association head Scott Slucher interviewed the trio about what to expect.
It can be difficult to grab the eyeballs needed to make a kiosk profitable. However, there are three tactics that can help improve your chances.
"Pop-up" kiosks have become the latest trend in retail. Digital signage is acting as the ideal partner to these kiosks by acting as a virtual salesperson to explain the product and guide purchasing decisions.
When it comes to analytics, you also have to consider the critical topic of location. You need to follow your customer's footsteps to deliver a truly successful kiosk deployment.