How Do Customers Queue?

Actual and perceived wait time can be positively impacted with the implementation of kiosks, effectively improving customer satisfaction, decreasing wait time, and increasing the number of transactions.

Type: White Paper

Sponsor: KioWare


Remote Management and the Android Kiosk

Low-cost platform helps grow deployments while maintaining a streamlined approach to remote monitoring.

Type: White Paper

Sponsor: PROVISIO


Hearts on fire or ashes to ashes?: Reigniting the retail industry’s love affair with mobile technology

Our new report – Hearts on fire or ashes to ashes? Reigniting the retail industry’s love affair with mobile technology – will help retailers identify why their in store mobile programs have stalled and create a technology roadmap.

Type: White Paper

Sponsor: Moki


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FEATURES


Retail kiosks: do's and don'ts

There is no need to restate the importance of retail kiosks. However, to have a successful deployment, you need to keep in mind your "do's" and "don'ts."

Meijers mPerks kiosk could use customer experience boost.

Using a kiosk to join a retail loyalty program should be a simple task. However, slow loading times and inaccurate touchscreens can quickly turn a simple task into a lesson in frustration.

Kiosk receipts: keep or toss?

Most POS kiosks and ATMs give customers paper receipts at the end of the transaction. However, with identity theft being a rampant threat, how should you deal with all those receipts? Should you keep them or toss them?

Traditional retail on collision course with burgeoning connected consumers’ expectations

2016 will be a watershed year for traditional brick and mortar stores as the connected consumer’s expectations continue to change retail.

The GUI's role in customer experience

When it comes to customer experience, you have to consider your graphical-user-interface. It doesn't have to be Monet, but if it appears outdated and unpleasing to the eye, it will hurt your customer's experience.

Top 5 blogs of 2015

With 2016 upon us, it is time to look back on lessons learned in 2015. The top five most-read blogs of the year cover a variety of important lessons from Apple Pay to tips for a successful interactive kiosk deployment.

How kiosks reduce lines for holiday shoppers

Many customers are trying to reduce the pain of long lines by purchasing and browsing on all available channels. Kiosks can be a key piece in this puzzle to improve customer experience and reduce holiday lines.

Mobile device management vs kiosk software

When securing and locking down kiosks or mobile devices, is kiosk software or mobile device management more beneficial? It depends on the context.

KMC November Top 5: Prelude to the future

November is a prelude to winter, the holiday season and the final month of the year. This month, our top articles also examined key market trends that may revolutionize the kiosk industry.

Predicting the future of kiosks

The first kiosk debuted at a university in the 1970s, before Windows was even created. Kiosks have had an interesting past, and with the onset of marijuana and medicine kiosks, its future may prove equally interesting.

Cellphone kiosks charge up retail sales

Many shoppers are familiar with the mad rush to find an outlet to charge their cellphone's battery. Cellphone charging kiosks can address this need, while providing retailers with increased customer time and purchases.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

ICX Symposium: the new emotional retail economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX Association Executive Director Scott Slucher interviewed the duo about the emotional truths of customer engagement.

Hospitality kiosks make everyone happy

Hospitality kiosks have been deployed in a variety of venues including bill payment, wayfinding, loyalty programs and more. If used properly, hospitality kiosks can harness the tools of technology to make everyone happy, including the much sought after demographic: the millennials.

Who moved my kiosk?

Even if you have the best kiosk in the world, it will be a disaster if it arrives at a retailer broken or heavily damaged by rust. You don't want to answer the question, "Who moved my kiosk without protecting it?" Thankfully, there are a few protocols to follow to avoid that situation.

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Learn how many retailers -- both large and small -- are incorporating kiosks and other self-service solutions into their business models.

NEWS