LOYALTY PROGRAMS AND MOBILE TECHNOLOGY: Reward Your Customers

Over the past few years, loyalty programs have become an increasingly vital marketing tool for businesses. While attracting new customers through advertising has always been a core element of the marketing mix, efforts to retain customers are equally important.

Type: White Paper

Sponsor: Revel Systems


Intelligent Reporting: A Powerful Analytics Tool

This white paper provides a look at the foundation of intelligent reporting, explores best practices and outlines specific industry examples of successful usage.

Type: White Paper

Sponsor: Revel Systems


Understanding the Secrets of Inventory Management: Restaurant, Retail and Grocery

Inventory management is an art form. It is finding the right balance between ordering costs, carrying costs and shortage costs, and managing all three proactively in order to benefit the bottom line. For SMB’s, in particular, inventory habits can make or break a business, and inventory management is one of the greatest areas for improvement.

Type: White Paper

Sponsor: Revel Systems


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FEATURES


Why restaurant ordering kiosks won't replace employees

As QSR giants begin to deploy order-taking kiosks, some people are asking whether the devices will replace employees. With questions like this, it's important to keep the role of the restaurant kiosk in mind.

Panera 2.0 surges forward

Since the chain's rollout of kiosks and other digital systems, sales are up 6.2 percent. Panera CEO Ron Shaich gives the rundown on this development.

Restaurant kiosks and the 'Goldilocks Zone'

The reason our planet supports life is because it exists in an ideal state known as the 'Goldilocks Zone.' The same principle applies to customer experience, because you need to develop the right configuration for your tools to ensure a good customer experience. Otherwise you will have an angry and disappointed customer.

Takeout pizza delivered via ATM

The pizza kiosk has been operational in Europe for 13 years. The owner plans to deliver this unique vending kiosk solution to the U.S. this year.

February's kiosk news Top 5

This month, future trends topped the charts, as well as stories on retail kiosks, ATMs and fintech. It's time to take a look back at the top five most-read articles and blogs of February 2016.

KMC Top 5: January edition

The holidays have passed and winter is upon us. In the first month of January, we saw a variety of hot topics including McDonald's kiosks and retail do's and don'ts reach top views. It's time to take a look back at the top five blogs and articles for January.

Are McDonald's kiosks the ideal solution?

Since the launch of McDonald's kiosks, the QSR business has been enthusiastic about the possibilities of indoor kiosks. But every opportunity presents its own array of challenges.

Win millennials with QSR kiosks

It is no secret that millennials prefer customization and digital experiences. Quick serve restaurant kiosks can deliver these two elements and can help you appeal to this much sought after demographic.

Key trends of restaurant self-service kiosks

Self-serve kiosks are becoming a regular entree for restaurant patrons. There are several key trends we have discovered from their implementation, from usage by demographic to customized orders.

KMC November Top 5: Prelude to the future

November is a prelude to winter, the holiday season and the final month of the year. This month, our top articles also examined key market trends that may revolutionize the kiosk industry.

Innovative tech powers restaurants

Tablet kiosk ordering, mobile payments and digital signage are all key technologies that are driving the restaurant industry, and they show no signs of slowing down.

Build a menu, get a free Spanish lunch

Normally there is no such thing as a free lunch, but a touchscreen display in downtown Madrid offered free lunches to participants who could create their own menus in less than a minute.

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

At the ICX Symposium in Atlanta later this month, attendees will get to hear from execs from three major companies talk about new technology and how it will bring about the future of customer experience. ICX Association head Scott Slucher interviewed the trio about what to expect.

McDonald's beats the heat with heat-sensitive McFlurry vending kiosk

When temperatures soared to record highs in Amsterdam, residents were rewarded with free McFlurries from a vending kiosk.

ICXSummit15: Kiosk, digital signage and mobile payments reduce customer waiting

Kiosks are one key element in improving overall customer experience and reducing wait times.

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Many quick service restaurants use self-order kiosks to increase speed of service, improve order accuaracy and boost profits. But the benefits of restaurant kiosks don't end there and are not limited to the fast food giants.

NEWS