It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

FEATURES


Now kiosks are delivering freshly baked pizzas

Pizza is the go-to meal for almost every occasion. Normally there are only a few options to purchase pizza such as frozen, carryout or delivery. However, kiosk manufacturer A1 concepts has crafted a new pizza kiosk which will allow consumers to purchase a fresh pizza on the spot.

Apple Pay and interactive kiosks

The next wave of major innovation to self-service kiosk solutions is the integration of mobile payment solutions, such as Apple Pay.

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

New interactive map aims to make King's Island visits more fun

Reflect Systems recently released this video of an interactive map it has developed for the Ohio-based amusement park King's Island.

Is Panera 2.0 starting to pay off?

Panera will report on its Q4 and FY 2014 earnings on Feb. 12, and the question on everyone's mind is, "How's that 2.0 thing going?" We sat down with Panera's Blaine Hurst for some background and an update.

Three technologies set to change self-service in 2015

From beacons to bitcoin, these technologies are poised to make a major impact on self-service in the coming months.

New Year's resolution: Start the year with a great plan for your business

If you’re one of those people who have great intentions but lack follow through, writing a good business plan is the first major test of your commitment.

Critical factors to consider when implementing kiosks in restaurants

Age demographics and type of restaurant are crucial in decision making for self-service POS systems, indicates new study.

5 for 5: McDonald's, order kiosks, mobile power and health care

The most-read articles on Kiosk Marketplace in November reveal a significant interest in order and patient check-in kiosks, mobile power kiosks, and how self-service is being used to improve sales and customer satisfaction.

Order kiosks making a comeback in the restaurant industry

Millennials are accustomed to technology and like a sensory experience – to touch and feel things – and kiosks give them that opportunity.

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NEWS


NEXTEP SYSTEMS announces patent for improved POS at restaurant kiosks

This patent's goal is to remove unnecessary options from restaurant kiosks' UI to create a more convenient POS.

Beer kiosks deliver ale at Florida festival

Jacksonville, Florida residents grabbed a cold beer from kiosks at the One Spark festival April 7 to April 12. One Spark is a crowd funded festival taking place in downtown Jacksonville, according to a report by Jacksonville.com. During the event,...

Pay-at-the-table tablets coming to Red Robin locations this year

The Ziosk is a 7-inch tablet that gives guests the ability to pay when they're ready, order refills, play interactive games, enroll in the Red Robin Royalty loyalty program and redeem rewards.

Ziosk tabletop ordering kiosks expand nationwide

Ziosk, provider of ordering, entertainment and pay-at-the table tablets, or tabletop kiosks, announced it has successfully installed tablets at restaurants across all 50 states with its most recent deployment in Wyoming.

Hardee's pilots 30 self-order kiosks

At the National Retail Federation's Annual Convention & Expo on Monday in New York City, Microsoft Corp. and CKE Restaurants Inc., parent company of Hardee's and Carl's Jr., will unveil a self-order kiosk solution running on Windows 8 devices that enables Hardee's customers to customize and place their own orders.

NorthStar beefs up restaurant security with Bluetooth MagTek card swipe

NorthStar Order Entry has integrated MagTek's DynaPro Mini card swipe and PIN entry device into its iPad hospitality ordering system developed by Custom Business Solutions.

Wincor Nixdorf to unveil latest kiosk, discuss global trends at NRF

Wincor Nixdorf, provider of retail and banking IT solutions, announced an update to its attendance at the National Retail Federation event in New York.

Stationary POS, kiosks to gain higher market share than mobile POS, research says

ReportsnReports announced the addition of global research report Retail Automation Market by Product Type, Industry & Geography - Analysis & Forecast to 2014 - 2020 in the semiconductor and electronics business intelligence collection of its store.

USAT, Five Star Food team up for cashless payment rollout

USA Technologies and vending and micromarkets company Five Star Food Services announced the completion a large-scale rollout of an initial 3,000 USAT cashless payment ePort systems, with another 3,000 scheduled over the next few months.

U-Vend inks lease agreement for Mini-Melts expansion

Self-service electronic kiosk provider U-Vend Inc. announced an equipment lease agreement with Perkins Industries LLC.

Net Element intros POS platform for kiosks

Miami-based mobile payments company Net Element announced the Aptito 2.0, the latest version of its cloud-based POS platform for the hospitality industry.

Kiosks among technologies to 'dramatically alter' businesss-to-consumer landscape

A new report has been issued from Kent State University's School of Journalism and Mass Communications titled "Business on Demand," a collaboration between the university and CBD Marketing.

Vivonet names new CEO

Vancouver, Canada-based omnichannel provider Vivonet Acquisitions Ltd. has named Alaa Pasha as the company's new president and CEO, replacing Ryan Volberg.

Paris Burger King is a whopper

Burger King opened its 13,000 square foot flagship Paris restaurant.

Kiosk provider acquires wine tech distributor

Grapevine, Texas-based restaurant POS and kiosk technology provider Granbury Solutions has acquired WineWeb.com, a wine industry technology distributor.

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Many quick service restaurants use self-order kiosks to increase speed of service, improve order accuaracy and boost profits. But the benefits of restaurant kiosks don't end there and are not limited to the fast food giants.