McDonald's kiosks useless to 70 percent of customers, analyst says

McDonald's self-service kiosks are only useful to 30 percent of customers, according to a report.

FEATURES


McDonald's beats the heat with heat-sensitive McFlurry vending kiosk

When temperatures soared to record highs in Amsterdam, residents were rewarded with free McFlurries from a vending kiosk.

ICXSummit15: Kiosk, digital signage and mobile payments reduce customer waiting

Kiosks are one key element in improving overall customer experience and reducing wait times.

How self-service retail kiosks change consumer behavior

Self-service checkout technologies are expanding rapidly as shoppers gravitate toward the convenience, efficiency, and small lines that are provided by self-service retail kiosks. Based on a recent survey, 85 percent of Americans polled stated that they have used a self-service checkout kiosk.

Top customer experience tech honored at ICXSummit15

The ICX Association earlier this week handed out its 2015 Excellence Awards to 14 winners in the categories of digital signage, kiosk and self-service and mobile, as applied across many vertical markets.

'Create your own taste' kiosks on the menu for the Golden Arches

Customers can now craft their own burgers with McDonald's new "create your own taste" touchscreen kiosks. This is part of McDonald's initiative to boost lackluster sales.

How digital technologies are curing menu-labeling headaches

The technology that drives digital signage menu boards and self-ordering kiosks inside restaurant locations today is being used to maintain nutritional information disclosures in real time.

Now kiosks are delivering freshly baked pizzas

Pizza is the go-to meal for almost every occasion. Normally there are only a few options to purchase pizza such as frozen, carryout or delivery. However, kiosk manufacturer A1 concepts has crafted a new pizza kiosk which will allow consumers to purchase a fresh pizza on the spot.

Apple Pay and interactive kiosks

The next wave of major innovation to self-service kiosk solutions is the integration of mobile payment solutions, such as Apple Pay.

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

New interactive map aims to make King's Island visits more fun

Reflect Systems recently released this video of an interactive map it has developed for the Ohio-based amusement park King's Island.

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NEWS


McDonald's Canada: kiosks will not replace employees

McDonald's Canada has recently announced that the move to integrate self-service kiosks in the chain's restaurants will not threaten job security for employees.

Kiosk manufacturer sees McDonald's kiosks as trend and opportunity

Recently, McDonald's announced plans to deploy 2,000 self-service kiosks to restaurants. Vending kiosk manufacturer AVT Inc sees this as part of a larger trend that self-service kiosk manufacturers can take advantage of.

U-Vend expands self-service kiosks into Las Vegas market

U-Vend Inc., kiosk manufacturers for retail, has expanded its self-service ice cream kiosks, Mini Melts, into Las Vegas.

Self-service vending kiosk built to replace cafe draws negative reaction

A snack kiosk built to replace a demolished cafe has drawn a negative community reaction from Whitley Bay, U.K., with many residents calling it a "garden shed" and a disgrace to the community.

Unmanned self-service coffee shop integrates analytics

U.K.-based Honest Café, an unmanned self-service coffee shop, announced today it will be utilizing IBM's service Watson Analytics to discover key information.

McDonald's rolls out 'Create Your Taste' self-service kiosks

Now, select McDonald's customers will be able to create their own burgers with McDonald's new "Create Your Taste" self-service kiosks.

Apex Supply Chain Technologies rolls out self-serve restaurant kiosk

Apex has rolled out a new self-serve restaurant kiosk to allow on-the-go consumers to order from any device and pick up and pay for their food at the kiosk.

NEXTEP SYSTEMS announces patent for improved POS at restaurant kiosks

This patent's goal is to remove unnecessary options from restaurant kiosks' UI to create a more convenient POS.

Beer kiosks deliver ale at Florida festival

Jacksonville, Florida residents grabbed a cold beer from kiosks at the One Spark festival April 7 to April 12. One Spark is a crowd funded festival taking place in downtown Jacksonville, according to a report by Jacksonville.com. During the event,...

Pay-at-the-table tablets coming to Red Robin locations this year

The Ziosk is a 7-inch tablet that gives guests the ability to pay when they're ready, order refills, play interactive games, enroll in the Red Robin Royalty loyalty program and redeem rewards.

Ziosk tabletop ordering kiosks expand nationwide

Ziosk, provider of ordering, entertainment and pay-at-the table tablets, or tabletop kiosks, announced it has successfully installed tablets at restaurants across all 50 states with its most recent deployment in Wyoming.

Hardee's pilots 30 self-order kiosks

At the National Retail Federation's Annual Convention & Expo on Monday in New York City, Microsoft Corp. and CKE Restaurants Inc., parent company of Hardee's and Carl's Jr., will unveil a self-order kiosk solution running on Windows 8 devices that enables Hardee's customers to customize and place their own orders.

NorthStar beefs up restaurant security with Bluetooth MagTek card swipe

NorthStar Order Entry has integrated MagTek's DynaPro Mini card swipe and PIN entry device into its iPad hospitality ordering system developed by Custom Business Solutions.

Wincor Nixdorf to unveil latest kiosk, discuss global trends at NRF

Wincor Nixdorf, provider of retail and banking IT solutions, announced an update to its attendance at the National Retail Federation event in New York.

Stationary POS, kiosks to gain higher market share than mobile POS, research says

ReportsnReports announced the addition of global research report Retail Automation Market by Product Type, Industry & Geography - Analysis & Forecast to 2014 - 2020 in the semiconductor and electronics business intelligence collection of its store.

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Many quick service restaurants use self-order kiosks to increase speed of service, improve order accuaracy and boost profits. But the benefits of restaurant kiosks don't end there and are not limited to the fast food giants.