Are US postal kiosks facing a usage crisis?

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An audit report from the Office of Inspector General finds that USPS kiosks have failed to deliver.

FEATURES


The Top 10 kiosk stories of 2012

Thanks to the power of website analytics, we have tallied the list of our most-read stories of 2012.

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NEWS


Self-service kiosks eased holiday lines at the post office

Self-service kiosks at an Idaho post office helped ease the busy holiday package shipping season, according to an article on idahostatesman.com. Marnie McNeil, a customer service supervisor at the main Boise post office, said people are becoming more comfortable with...

KIOSK to showcase the LockSpot at NRF Big Show

KIOSK Information Systems announced its solution for the booming online retail trend and increase in home parcel delivery. KIOSK will demo the LockSpot, an RFID-equipped site-to-store automated locker and mobile consumer pick-up application, at the NRF Big Show next month...

Google acquires BufferBox, takes aim at Amazon's shipping business

Google may be gearing up to enter the shipping and logistics business with its recent acquisition of BufferBox, a self-service parcel pickup company, according to rttnews.com. The BufferBox services allow users to subscribe for single-use services, renting temporary lockers to...

USPS moving toward self-service in major cities

The United States Postal Service is adding new self-service kiosks in a move to grow business and increase revenues, the agency has announced. According to govexec.com, the kiosks will have improved screens and include a self-scanning feature, designed to expedite...

Commentary: USPS must embrace self-service

A commentary piece posted on The Atlantic offers up a blunt discussion regarding the dire situation facing the United States Postal Service. In light of budget deficits in an election year, author Jeff Jordan posed the following question to the...

Newvision to intro self-service products at GITEX

Newvision, the Portuguese queue management and self-service kiosk solutions provider, today announced plans to launch two customer management products at GITEX Technology Week 2012, next month in Dubai. The products include the Slim Postal Kiosk — a fully integrated weighing...

Mediterranean island gains self-service postal kiosk

Students at the University Campus in Gozo, part of the Maltese Islands in the Mediterranean, now have a self-service postal kiosk available for 24-hour use, according to GozoNews.com. The self-service postal kiosk relies on software called Swift Postal and enables...

Austrian bank, post office partner with kiosks

BAWAG P.S.K., one of the largest bank groups in Austria, has modernized 380 branches through the creation of a new self-service zone in its bank lobbies. The group will offer customers 24-hour use of automated teller machines, self-service devices for...

U.K. post office gets automated with kiosks

Residents of the Isle of Man in the United Kingdom are using kiosk technology at the post office to help them pay bills and choose the right postal rates for their mail. Self-service kiosks have been introduced to the British...

Kiosks cheaper than post office outlets: Postmaster General

More than half the 32,663 post office outlets generate less revenue than the average self-serve mail kiosk, Postmaster General John Potter told reporters at a press conference this month, according to the Federal Times. Despite the fact that four out...

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Post Office Kiosks / Self-Service