Esprida Remote Service & Support

Within many companies, service and support organizations need to deploy costly global service personnel to support a global customer base. They are charged with delivering improved productivity to support continually increasing numbers of products and locations with the same sized staff.


DSA Industry Excellence Awards honor best in screen media (Video)

Interactive kiosk and digital signage technologies are helping move the industry forward.

2 key factors in kiosk software development: Part 2

There are two key factors in kiosk software development that maximize the return on an organization's kiosk and IT investment – an effective user interface and a seamless integration process. In the previous post, we discussed the criteria for the kiosk user interface in order to enhance the user or customer's experience.

Is a virtual receptionist right for your business?

If your business is growing, it's inevitable that your office is going to need a little extra help managing the traffic coming through You think to yourself, "How am I going to afford a receptionist?" Well perhaps there is a...

Learn how to use the Healthcare Initiative Act to fund your kiosk projects

Part of the Healthcare Initiative Act sets aside money that will be refunded to organizations that take a pro-active approach in public health education and information including help for domestic violence victims, sexual assault, and other issues women can be...

When saving money goes bad: The dangers of buying kiosks from China

Every now and then, I'm approached by a potential manufacturer who guarantees to cut my kiosk manufacturing costs without finding out what my expenses are. I think to myself, "Can this manufacturer really be that much cheaper that I'm guaranteed...

Building a kiosk program: Know thy user

Before you can know 'what' you have to know 'who.'

Will porn become the 'next big thing' in the kiosk industry?

Look out DVD-rental kiosks — porn may take over as the go-to product in the self-service industry. I recently wrote about a porn kiosk because I liked the novelty of the idea — it seemed odd enough to feature in...

Supermarket savings: Seeing returns on kiosk deployment in grocery

Retail grocers are under scrutiny to prove strong return on investment (ROI) for any capital expenditure or endeavor — especially technology — making the connection from investment to bottom line impact more important than ever. Exactly what the ROI is will depend on the goals of the project.

CETW: Phone-charging kiosk could keep you chatting between flights

As I prepared Monday to leave for Customer Engagement Technology World, my husband presented me with a challenge. "Why don't you try to make it home without your phone dying for once." My response: "I doubt that'll happen." I always...

Deploying kiosks that work

I'm sure like most people that are going to read this blog you're looking for a formula that will help you to deploy a successful kiosk project. Like most anyone else I'll tell you that a lot of up front planning is certainly going to help you.

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Kiosk usability improved in iPatientCare partnership

Integrated practice management solutions provider iPatientCare announced a partnership with Connected Technology Solutions to enhance the usability of iPatientCare Patient Check-in Kiosks.

How to prevent kiosk malware 'Dare Devil' from stealing your ROI

Los Angeles cyber threat intelligence firm IntelCrawler has reported a new type of POS malware called “d4re|dev1|” that is attacking ticketing and other electronic kiosks.

Marijuana market to reach billions, cannabis kiosk provider ups production

Research released by Vancouver, Canada-based ArcView Group Market Research predicts a 64 percent boost in legal marijuana sales in the U.S., reaching $2.34 billion by the end of 2014, according to a press release from Kaneh Bosm BioTechnology Inc.

Amid budget cuts, Minnesota library saves bucks with checkout kiosks

Great River Regional Library hopes to install more kiosks at branches with circulation figures of less than 100,000 items a year

Connecticut town expresses privacy concerns over parking kiosks

The Luke II kiosks can read license plate data, which has been a subject of concern over privacy for several council members.

FTI investigation of FAB kiosks reveals mixed findings

FAB Universal, provider of kiosk-based downloadable digital media and entertainment, released an update on its internal investigation conducted by FTI Consulting Inc. and FTI Investigations LLC. Investigations of FAB were conducted on the basis of allegations "that the Company's kiosk...

Retail kiosks integrate online, self-service shopping options

Demand is growing for the integration of online and self-service stores, according to Corona, Calif.-based AVT Inc., a developer of custom kiosks, vending machines and automated retailing. AVT's new Micro-Stores, which will be shipped out in the third quarter, combine...

More uses announced for Kodak Picture Kiosks

In another move to utilize its global footprint of photo kiosks, Eastman Kodak Company announced an agreement with the cloud media service provider SolaByte that will facilitate electronic sales of copyrighted music and motion pictures through automated disc-to-digital and online...

Swiss phone subscribers top up at kiosks

Mobile Software Provider Sicap and Telecoms Provider Swisscom have launched a contactless in-store kiosk to allow pre-paid subscribers to top up their phones. According to Near Field Communications World, the NFC feature of the kiosk allows customers to top up...

Kiosks reaching for 'the cloud'

A simple internet connection can fully support IN Media Corp.'s new kiosk

In-store coupon kiosks saving grocery shoppers money

Customers at Food Lion supermarkets are using more coupons than ever since the grocery chain deplolyed coupon-dispensing kiosks inside stores. "In these difficult economic times, Food Lion is committed to providing our customers with the lowest prices on the best...

Kiosk system boosts library’s circulation

Since its public debut in November, the Radio Frequency Identification (RFID) system at the Ela Area Public Library (EAPL) in Lake Zurich, Ill., has cost $520,958 to implement. According to a story on the Lake Zurich Patch, that's $127,042 under...

NFC kiosks to see India

Mobile Network Operator Tata Docomo has signed an agreement with US-based Xius that will allow Xius' Mobile Touch Transaction (MTT) solution to be tested in Hyderabad, India. The self-service MTT terminals, which Xius calls active posters (APs), allow customers to...

KIOSK Information Systems expands production, products, people

Coming off an exceptional growth rate in 2010 and a recent recapitalization by Alerion Capital Group, Inc., KIOSK Information Systems is expanding its facilities, product lines and staff. "Completing the recapitalization with Alerion was a huge milestone for the company...

NRT Technology Corp. growing in casino industry

NRT Technology Corp., a deployer of cash-handling solutions for the casino industry, has renewed and won several contracts to provide casinos with its QuickJack ticket-redemption kiosks, QuickJack Attendant Jackpot-dispensing kiosks and its multi-function QuickTouch kiosks. "Gaming operators can now count...

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A kiosk deployment can generate revenue in a number of different ways. The value of investing in a kiosk network depends in large part on the return on that investment. This research center is designed to show the revenue potential of a kiosk network and the factors a deployer needs to consider when determining ROI.