Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.
Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland, director of software analysis and development for Grand Visual.
Customers can now craft their own burgers with McDonald's new "create your own taste" touchscreen kiosks. This is part of McDonald's initiative to boost lackluster sales.
Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of software analysis and development for Dickey's Barbecue Restaurants Inc.
Kiosks traditionally serve the purpose of allowing customers to check out or access information without the assistance of a customer service representative. They should be viewed now, more than ever, as an additional piece to the customer service puzzle.
Business should not fear millennials, for their needs are much simpler and easier to understand than one might think.
The ocean has made life possible on this planet, yet humanity has shown its gratitude by choking it with vast amounts of pollutants. Faced with this reality, the U.S. government has established several National Marine Sanctuaries both for education and conservation.
From prosthetic limbs to organ replacement, the possibilities for 3-D printers seem endless, yet one area 3-D printing is about to explode is in the manufacturing business. This is particularly true in toy manufacturing with PieceMakers’ new 3-D printing kiosk called the PieceMaker Factory.
Tablet-based kiosks allowed passersby to configure their own Skoda Fabia, and then see themselves in it up on the big screen at Waterloo Station.
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When the Virginia Tech College of Agriculture and Life Sciences (CALS) went looking for an effective way to communicate their mission as a land-grant institution to visitors, it didn’t take long to find a solution.
Tablet kiosk manufacturer Tryten Technologies has released its new Liberty iPad kiosk, designed to provide a balance between security and convenience, according to a Tryten press release.
Zytonic has integrated its Projected Capacitive Technology touchscreen solution with the Newpark Solutions parking kiosk, the Newpark Fusion GTS to create a ticket-less payment option.
Touchscreen digital signage provider FlatFrog demonstrated at this year's InfoComm in Orlando, Florida, what it says is "the world's first" mass production commercially ready InGlass Touch for large-format displays (23-110 inches), according to the company's website.
3M Touch Systems Inc., a wholly owned subsidiary of 3M Company, has released its 55-inch Multi-Touch Display C5567PW. The interactive system supports 60 simultaneous touches in the largest display format to date from 3M.
Gamers will be able to craft their own Mario levels using Super Mario Maker kiosks at select Best Buy locations.
Frank Mayer and Associates Inc. have partnered with game developer Creative Kingdoms to create interactive gaming kiosks for children. Children will be able to play a variety of games on the kiosk, including mini games and an interactive scavenger hunt.
Touch-sensor developer visualplanet has released its latest touchfoil, which will allow manufacturers to create multitouch screens for kiosks.
People in Virginia can create their own personalized greeting cards via kiosks developed by startup Card Isle.
Users can learn how to replicate several interactive experience designs with IntuiLab's new showcase.
Vermont residents can now learn CPR via a new, hands-on, hands-only training kiosk.
The Interactive Customer Experience Association is now accepting nominations for its Industry Excellence Awards, meant to honor the best self-service, digital signage and mobile technology deployments across all vertical market segments.
The technology-driven merchant payments company has announced its CharityPad, a freestanding charitable-giving kiosk solution for nonprofit organizations.
Intermedia Touch, a Gold Sponsor of the eMerge Americas conference, is providing custom wayfinding and general information software for 21 kiosks located throughout the convention center for the conference, the company announced.
Digital signage kiosk is designed to be rugged enough for deployment in busy public settings such as malls, larger retailers, airports, campuses and convention centers, with a Corning Gorilla Glass protective face, IP66 waterproofing and rugged structural materials, the company said.
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Brightbox Inc., platform provider of secure mobile device recharging solutions, has rolled out its Mark3 charging stations at British Airways' Galleries Lounge in Terminal 7 at JFK Airport in New York City.