Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve their customers.

FEATURES


Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.

Interactive customer experience technology has to be natural

Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland, director of software analysis and development for Grand Visual.

'Create your own taste' kiosks on the menu for the Golden Arches

Customers can now craft their own burgers with McDonald's new "create your own taste" touchscreen kiosks. This is part of McDonald's initiative to boost lackluster sales.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of software analysis and development for Dickey's Barbecue Restaurants Inc.

Millennials and Gen Z-ers: how generational differences impact the kiosk market

Kiosks traditionally serve the purpose of allowing customers to check out or access information without the assistance of a customer service representative. They should be viewed now, more than ever, as an additional piece to the customer service puzzle.

What do millennials want from kiosks?

Business should not fear millennials, for their needs are much simpler and easier to understand than one might think.

Science center kiosks teach users about ocean conservation

The ocean has made life possible on this planet, yet humanity has shown its gratitude by choking it with vast amounts of pollutants. Faced with this reality, the U.S. government has established several National Marine Sanctuaries both for education and conservation.

Building toys with 3D printing kiosks

From prosthetic limbs to organ replacement, the possibilities for 3-D printers seem endless, yet one area 3-D printing is about to explode is in the manufacturing business. This is particularly true in toy manufacturing with PieceMakers’ new 3-D printing kiosk called the PieceMaker Factory.

Skoda test drives kiosks, augmented reality in London

Tablet-based kiosks allowed passersby to configure their own Skoda Fabia, and then see themselves in it up on the big screen at Waterloo Station.

Kiosk showcases Virginia Tech’s land-grant mission

When the Virginia Tech College of Agriculture and Life Sciences (CALS) went looking for an effective way to communicate their mission as a land-grant institution to visitors, it didn’t take long to find a solution.

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NEWS


Elo Touch intros interactive touchscreen digital signage architecture

Elo Touch Solutions, the company that claims to be the "original inventors of the touchscreen," has introduced the Elo Interactive touchscreen digital signage architecture that matches commercial-grade I-Series touchscreen hardware with EloView software for cloud-based content delivery and remote device management, the company said.

Tryten Technologies rolls out iPad kiosk station

Tablet kiosk manufacturer Tryten Technologies has released its new Liberty iPad kiosk, designed to provide a balance between security and convenience, according to a Tryten press release.

Zytonic develops touchscreen solution for Newpark Solutions parking kiosks

Zytonic has integrated its Projected Capacitive Technology touchscreen solution with the Newpark Solutions parking kiosk, the Newpark Fusion GTS to create a ticket-less payment option.

FlatFrog showcases 'world's first' touch tech at InfoComm15

Touchscreen digital signage provider FlatFrog demonstrated at this year's InfoComm in Orlando, Florida, what it says is "the world's first" mass production commercially ready InGlass Touch for large-format displays (23-110 inches), according to the company's website.

3M intros 55-inch, 60-touch digital signage display at InfoComm15

3M Touch Systems Inc., a wholly owned subsidiary of 3M Company, has released its 55-inch Multi-Touch Display C5567PW. The interactive system supports 60 simultaneous touches in the largest display format to date from 3M.

Super Mario Maker kiosks leap into Best Buy

Gamers will be able to craft their own Mario levels using Super Mario Maker kiosks at select Best Buy locations.

Frank Mayer rolls out interactive gaming kiosks

Frank Mayer and Associates Inc. have partnered with game developer Creative Kingdoms to create interactive gaming kiosks for children. Children will be able to play a variety of games on the kiosk, including mini games and an interactive scavenger hunt.

Visualplanet releases customizable touchfoil for multitouch kiosks

Touch-sensor developer visualplanet has released its latest touchfoil, which will allow manufacturers to create multitouch screens for kiosks.

Virginia greeting card kiosks provide customized cards

People in Virginia can create their own personalized greeting cards via kiosks developed by startup Card Isle.

IntuiLab releases showcase on interactive experience design

Users can learn how to replicate several interactive experience designs with IntuiLab's new showcase.

Vermont EMT creates CPR training kiosk

Vermont residents can now learn CPR via a new, hands-on, hands-only training kiosk.

ICXA now accepting nominations for 2015 ICX Excellence Awards

The Interactive Customer Experience Association is now accepting nominations for its Industry Excellence Awards, meant to honor the best self-service, digital signage and mobile technology deployments across all vertical market segments.

Benchmark Merchant Solutions launches CharityPad charitable-giving kiosks

The technology-driven merchant payments company has announced its CharityPad, a freestanding charitable-giving kiosk solution for nonprofit organizations.

Intermedia Touch providing wayfinding tech for eMerge Americas conference

Intermedia Touch, a Gold Sponsor of the eMerge Americas conference, is providing custom wayfinding and general information software for 21 kiosks located throughout the convention center for the conference, the company announced.

Digital signage firm media mea intros new MEDi Digital Totem

Digital signage kiosk is designed to be rugged enough for deployment in busy public settings such as malls, larger retailers, airports, campuses and convention centers, with a Corning Gorilla Glass protective face, IP66 waterproofing and rugged structural materials, the company said.

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Touch screen displays are an intergral part of many interactive kiosks. Learn about the latest advances in touch screen kiosk technology.