Kiosks as Virtual Attendants

Virtual attendant kiosks are helping companies increase personalized service while offering tremendous cost savings.

Type: White Paper

Sponsor: Meridian


Using Tablets to Transform Retail Experience

Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages. Download Frank Mayer's white paper to learn more about how to use Tablets to Transform Retail Experience.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


ebook - The Future of Retail

With the advent and adoption of mobile, social, and ecommerce technologies, customer expectations are changing. They want an in-store experience that takes advantage of their always-on technology.

Type: White Paper

Sponsor: Moki


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FEATURES


The GUI's role in customer experience

When it comes to customer experience, you have to consider your graphical-user-interface. It doesn't have to be Monet, but if it appears outdated and unpleasing to the eye, it will hurt your customer's experience.

Virtual concierge offers VIP customer service

Virtual concierge kiosks are on the rise, because with advancements in video conferencing quality and the proliferation of personal internet connected devices, the possibilities of what can be accomplished with virtual concierge kiosks are seemingly endless.

Build a menu, get a free Spanish lunch

Normally there is no such thing as a free lunch, but a touchscreen display in downtown Madrid offered free lunches to participants who could create their own menus in less than a minute.

Digital signage: the ideal partner for retail kiosks

"Pop-up" kiosks have become the latest trend in retail. Digital signage is acting as the ideal partner to these kiosks by acting as a virtual salesperson to explain the product and guide purchasing decisions.

Wayfinding kiosks raises transportation IQ

Travelers expect instantaneously information. Slow, inaccurate and outdated information simply will not suffice. Wayfinding kiosks and signage are helping raise transportation's IQ.

Kiosks meet prime time: a cameo kiosk appearance in Rizzoli & Isles

In this week's episode of TNT's hit drama Rizzoli & Isles, titled "Fake it 'til you Make it", Jane Rizzoli, interacts with a car rental video conferencing kiosk when visiting Los Angeles from their native Boston. The kiosk is the star of the scene as they attempt to submit payment and upgrade their vehicle.

The Force is strong with this kiosk

Recently, visitors at the EMP Museum in Seattle were faced with the dark side of the Force as they confronted the original Darth Vader suit from the original trilogy, and then heard his haunting breathing emanating from a tablet kiosk.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.

Interactive customer experience technology has to be natural

Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland, director of software analysis and development for Grand Visual.

'Create your own taste' kiosks on the menu for the Golden Arches

Customers can now craft their own burgers with McDonald's new "create your own taste" touchscreen kiosks. This is part of McDonald's initiative to boost lackluster sales.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of software analysis and development for Dickey's Barbecue Restaurants Inc.

Millennials and Gen Z-ers: how generational differences impact the kiosk market

Kiosks traditionally serve the purpose of allowing customers to check out or access information without the assistance of a customer service representative. They should be viewed now, more than ever, as an additional piece to the customer service puzzle.

What do millennials want from kiosks?

Business should not fear millennials, for their needs are much simpler and easier to understand than one might think.

Science center kiosks teach users about ocean conservation

The ocean has made life possible on this planet, yet humanity has shown its gratitude by choking it with vast amounts of pollutants. Faced with this reality, the U.S. government has established several National Marine Sanctuaries both for education and conservation.

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Touch screen displays are an intergral part of many interactive kiosks. Learn about the latest advances in touch screen kiosk technology.

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