Recently, visitors at the EMP Museum in Seattle were faced with the dark side of the Force as they confronted the original Darth Vader suit from the original trilogy, and then heard his haunting breathing emanating from a tablet kiosk.
Sending a birthday or Christmas card can be a daunting task. You go through each card that has an interesting illustration only to open it up and find the actual "greeting" rather cheesy or inappropriate. Card Isle is attempting to fix this issue with a self-service kiosk that lets users create customized greeting card.
From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.
Kiosks are one key element in improving overall customer experience and reducing wait times.
Self-service checkout technologies are expanding rapidly as shoppers gravitate toward the convenience, efficiency, and small lines that are provided by self-service retail kiosks. Based on a recent survey, 85 percent of Americans polled stated that they have used a self-service checkout kiosk.
The ICX Association earlier this week handed out its 2015 Excellence Awards to 14 winners in the categories of digital signage, kiosk and self-service and mobile, as applied across many vertical markets.
Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.
When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.
Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?
Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the technology provide value to the consumer and if so, in what form and to what end?