Why Buying Self Service Off the Shelf Doesn't Always Work

Although some self-service applications can be standardized, a truly effective deployment often requires custom development or benefits from a "purpose built" principle.

Type: White Paper

Sponsor: Connected Technology Solutions


How Do Customers Queue?

Actual and perceived wait time can be positively impacted with the implementation of kiosks, effectively improving customer satisfaction, decreasing wait time, and increasing the number of transactions.

Type: White Paper

Sponsor: KioWare


It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


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FEATURES


KMC Top 5: January edition

The holidays have passed and winter is upon us. In the first month of January, we saw a variety of hot topics including McDonald's kiosks and retail do's and don'ts reach top views. It's time to take a look back at the top five blogs and articles for January.

Retail kiosks: do's and don'ts

There is no need to restate the importance of retail kiosks. However, to have a successful deployment, you need to keep in mind your "do's" and "don'ts."

Meijers mPerks kiosk could use customer experience boost.

Using a kiosk to join a retail loyalty program should be a simple task. However, slow loading times and inaccurate touchscreens can quickly turn a simple task into a lesson in frustration.

ATMs: future trends for 2016

Experts in the ATM industry give their thoughts on the biggest developments of 2015 and what lies ahead for 2016.

Win millennials with QSR kiosks

It is no secret that millennials prefer customization and digital experiences. Quick serve restaurant kiosks can deliver these two elements and can help you appeal to this much sought after demographic.

Traditional retail on collision course with burgeoning connected consumers’ expectations

2016 will be a watershed year for traditional brick and mortar stores as the connected consumer’s expectations continue to change retail.

The GUI's role in customer experience

When it comes to customer experience, you have to consider your graphical-user-interface. It doesn't have to be Monet, but if it appears outdated and unpleasing to the eye, it will hurt your customer's experience.

Top 5 blogs of 2015

With 2016 upon us, it is time to look back on lessons learned in 2015. The top five most-read blogs of the year cover a variety of important lessons from Apple Pay to tips for a successful interactive kiosk deployment.

Key trends of restaurant self-service kiosks

Self-serve kiosks are becoming a regular entree for restaurant patrons. There are several key trends we have discovered from their implementation, from usage by demographic to customized orders.

Small changes make a big impact

Sustainability, energy efficiency and social responsibility have long been hot topics in the retailing industry. As retailers continue to look for smart solutions, kiosk manufacturers have the opportunity to make smart changes to their products that reduce negative impacts on the environment and appeal to earth-conscious consumers.

ICX Symposium: Data analysis drives the interactive customer experience

Whether you manufacture kiosks or provide bitcoin wallets, you need the right data to craft the best customer experience. In the famous words of Sherlock Holmes, "It is a capital mistake to theorize before one has data."

Virtual concierge offers VIP customer service

Virtual concierge kiosks are on the rise, because with advancements in video conferencing quality and the proliferation of personal internet connected devices, the possibilities of what can be accomplished with virtual concierge kiosks are seemingly endless.

Choosing and sourcing quality kiosk components part 2

Last time, we discussed how to choose the right kiosk components for a project. This week, we conclude with the second stage of kiosk development and component selection: sourcing the actual components to be used in the final design, and the choices that will need to be made around these decisions.

Cellphone kiosks charge up retail sales

Many shoppers are familiar with the mad rush to find an outlet to charge their cellphone's battery. Cellphone charging kiosks can address this need, while providing retailers with increased customer time and purchases.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

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Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty

NEWS