Top customer experience tech honored at ICXSummit15

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The ICX Association earlier this week handed out its 2015 Excellence Awards to 14 winners in the categories of digital signage, kiosk and self-service and mobile, as applied across many vertical markets.

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Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.

Why retail robots are ridiculous

When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.

How generational differences impact thoughts on security and self-service

Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the technology provide value to the consumer and if so, in what form and to what end?

Interactive customer experience technology has to be natural

Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland, director of software analysis and development for Grand Visual.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of software analysis and development for Dickey's Barbecue Restaurants Inc.

How digital technologies are curing menu-labeling headaches

The technology that drives digital signage menu boards and self-ordering kiosks inside restaurant locations today is being used to maintain nutritional information disclosures in real time.

Millennials and Gen Z-ers: how generational differences impact the kiosk market

Kiosks traditionally serve the purpose of allowing customers to check out or access information without the assistance of a customer service representative. They should be viewed now, more than ever, as an additional piece to the customer service puzzle.

What do millennials want from kiosks?

Business should not fear millennials, for their needs are much simpler and easier to understand than one might think.

Retail kiosks 101

Retail is a battlefield. You have endless options facing off against each other in combat, with the reward of customer money and loyalty on the line. Kiosks can be a valuable addition to your retail armory.

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NEWS


ID-protection and advertising kiosks expanding network with digital signage software

The BroadSign digital signage platform will power Identity Shred shredding kiosks featuring third-party advertising in 200 university locations.

Super Mario Maker kiosks leap into Best Buy

Gamers will be able to craft their own Mario levels using Super Mario Maker kiosks at select Best Buy locations.

Unmanned self-service coffee shop integrates analytics

U.K.-based Honest Café, an unmanned self-service coffee shop, announced today it will be utilizing IBM's service Watson Analytics to discover key information.

Credit union measures customer satisfaction with HappyOrNot kiosks

If you're happy and you know it, choose the smiley face. Langely Credit Union is utilizing HappyOrNot kiosks to measure customer satisfaction and happiness.

McDonald's rolls out 'Create Your Taste' self-service kiosks

Now, select McDonald's customers will be able to create their own burgers with McDonald's new "Create Your Taste" self-service kiosks.

Apex Supply Chain Technologies rolls out self-serve restaurant kiosk

Apex has rolled out a new self-serve restaurant kiosk to allow on-the-go consumers to order from any device and pick up and pay for their food at the kiosk.

Virginia greeting card kiosks provide customized cards

People in Virginia can create their own personalized greeting cards via kiosks developed by startup Card Isle.

Bike-rental kiosks facilitate exercise, leisure in Pittsburgh

Pittsburgh residents and visitors can now utilize bicycle rental kiosks for exercise, transportation and fun.

Cloud-based BYOD room-control platform coming to InfoComm 2015

Electronics company Kramer plans to unveil its new K-Touch version 3.0 platform, a cloud-based BYOD room-control solution, at InfoComm 2015 this June.

Canadian hospital rolls out self-registration kiosks

Canada-based Health Sciences North is rolling out self-registration kiosks, developed by Slabb Inc, in one hospital in Sudbury, Canada, to improve patient experiences.

Korean airport rolls out self-service bag drop

Passengers can skip baggage lines by using the Self Bag Drop at Incheon International Airport in Korea.

Dubai uses happiness kiosks to measure resident satisfaction

Aiming to make Dubai the happiest place on earth, the Dubai government has installed happiness kiosks in several malls to measure resident satisfaction with civic services.

State of Florida to deploy legal aid kiosks

Florida residents soon will be able to use kiosks to receive legal advice and aid while on the go.

ICXA now accepting nominations for 2015 ICX Excellence Awards

The Interactive Customer Experience Association is now accepting nominations for its Industry Excellence Awards, meant to honor the best self-service, digital signage and mobile technology deployments across all vertical market segments.

JCDecaux launchs self-service electric bicycles

Outdoor advertiser JCDecaux has launched a line of self-service electric bikes that are powered by a three hour battery, according to a press release. With one fully charged battery, a rider can travel six miles.

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Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty