Bright Pattern releases video channels for sales and customer service

Bright Pattern, provider of cloud management solutions announced the incorporation of video channels for sales and customer service at part of the Rich Contact Experience functionality in the ServicePattern cloud contact center platform.

FEATURES


Three important ways to positively reflect your brand in self-service.

A good experience for the customer will help set you apart from your competitors as forward-thinking and innovative.

Three critical trends shaping self-service and how to capitalize

Omnichannel, mobile integration and interfacing with new technologies are three trends shaping the self-service industry, but how do providers capitalize once they have recognized these trends?

Digital 'wow' factor increases sales, customer satisfaction for Time Warner Cable

How do we develop an inviting and interactive retail environment in the digital age?

CEW 2014 participants to learn how kiosks fit into brands, customer engagement

In New York, attendees will be able to learn about the marketing mix that works for their company through a look at marketing and IT collaboration as well as models for predicting customer behavior.

Customer Engagement World Expo Preview

A sneak peek at more than 20 products and services that will be showcased on the show floor at the 2014 CEW event in New York.

Biometric kiosks: the key for effective, secure and smart identification

Security concerns in the present world continue to grow ever more complex. Identity management and the many billions lost every year through fraudulent authentication in financial, banking, retail and corporate environments is pushing for the need for enhanced and secure identification and personal verification technologies.

When marketing to millennials, don't forget the basics

In planning for marketing to millennials at retail, younger people may respond positively to more vibrant graphics and interactivity, but there is still a commonality of experience that requires in-store merchandising not to lose sight of the fundamentals.

ADA: Legal and practical advice

With nearly $2 million in damages and fees paid to plaintiffs in the recent Lighthouse for the Blind and Visually Impaired v. Redbox Automated Retail LLC settlement, it's important to revisit ADA compliance implications for self-service industries.

A bite-sized guide to kiosk deployment

Cammax touches on factors to consider in the process of selecting and deploying a kiosk.

Opticwash opens new kiosk in Las Vegas Venetian Hotel

AVT Inc. client Opticwash announced the installation of its automated glasses and jewelry cleaning kiosk at the Las Vegas Venetian Resort.

See More »

NEWS


Turkey-based MyBilet and Kiosk Innova deploy self-service ticket kiosks

Istanbul, Turkey-based e-ticketing provider MyBilet has chosen Kiosk Innova to expand its self-service ticket sales.

FindaTopDoc unveils physician reviews kiosk

Health information services company FindaTopDoc unveiled an in-office system that lets patients review their doctor's visit in less than 30 seconds, the FindaTopDoc Review Kiosk

MoneyGram sets up shop in Ukraine

Global money transfer company MoneyGram announced that consumers in Ukraine can now utilize the company's kiosks and ATM 24 hours a day to send and receive funds.

USA Tech featured on list of 500 fastest growing tech companies

USA Technologies named to Deloitte's Technology Fast 500 for a ranking of 388 on its list of the 500 fastest-growing technology, media, communications, life sciences and clean technology companies in North America.

Green Bay Packers intoxicate fans with self-serve beer kiosk

The Green Bay Packers and food and beverage partner Delaware North Sportservice launched the new Draftserv self-service beer machine at Lambeau Field when the Packers faced the Philadelphia Eagles on Sunday, Nov. 16.

USA Tech CEO attributes 'growing interest' in cashless payments to expanded customer base

Malvern, Pennsylvania-based USA Technologies, provider of wireless payment and M2M solutions, announced its first quarter 2015 earnings.

Geophysicist conference offers digital experience to meet attendee demands

Attendees of the annual Society of Exploration Geophysicists International Exposition and 84th Meeting were met with an interactive digital experience at the October meeting in Denver, Colorado.

Retail franchise to install interactive digital experience in 100-plus stores

Retail franchise Apricot Lane is planning to feature an interactive customer experience at the 100-plus opened and planned stores across 36 U.S. states.

Customers experiencing digital benefit from airlines' increased profit margin

Thanksgiving travel will result as many as 25 million passengers on U.S. airlines in 2014, according to industry trade organization Airlines for America.

Networld Media unveils virtual currency summit for 2015

Following the launch of its latest website, virtualcurrencytoday.com, Networld Media Group is set to deliver its first-ever Virtual Currency Today Summit on April 29, 2015 at Boston's Back Bay Hilton.

Symitar intros self-service bank app

Technology and payment services provider Jack Henry & Associates Inc. and its Symitar division announced a new app, Episys Anywhere, that allows credit union employees to perform branch functions on a tablet.

NRT rolls the dice on financial package for casino kiosks

NRT Technology Corp., Toronto, Ontario, Canada-based provider of payment products and services, is rolling out its Financial Services Suite consisting of ATM, card cash advance, POS debit, dynamic currency conversion, credit and check cashing services integrated into one package for casino cages and kiosks.

Versatile Credit kiosks and Crest Financial to 'simplify' credit app for retailers

Draper, Utah-based "no credit needed" financing company Crest Financial has announced a partnership with financial kiosk provider Versatile Credit in an effort to provide faster and simpler credit approvals.

Networld Media launches Bitcoin, virtual currencies website

B2B communications provider Networld Media Group has launched a new website, Virtual Currency Today, that will serve as an online resource for businesses wanting to understanding how to incorporate virtual currencies such as Bitcoin into their payment systems and daily operations.

Ohio Sears installs interactive kitchen remodeling kiosk to celebrate one year opening

The Sears Home Appliance Showroom in the Promenade at Crocker Park, Westlake, Ohio, is celebrating its one-year anniversary by introducing the Kitchen Tune-Up interactive kiosk, a remodeling service where customers can view kitchen updates, samples and project ideas and book appointments for an estimate.

See More »

Learn how interactive kiosks and self-service technology can be used to shape positive customer experiences that enhance customer satisfaction and loyalty