California city helps residents pay bills with city hall kiosk

San Benito, California's City Hall has installed a kiosk in its lobby to provide residents another way to pay bills.

FEATURES


Preview: ATM & Mobile Innovation Summit 2014

Tom Harper, president and CEO of Networld Media Group talks about what to expect from this year's ATM & Mobile Innovation Summit and why executives should consider it imperative to attend and hear what high-level presenters and panelists have to...

Making the case for self-service coin counters

Coin-counting kiosks should be a consideration for financial institutions looking to enhance the customer experience.

Seek first to understand: Applying Covey to kiosks

In his book "7 Habits of Highly Effective People," Stephen Covey discusses the importance of seeking "first to understand, then to be understood." The need for this, the fifth habit, carries over to the usage of technology for self-service purposes....

PNC branches out - in a small way

This summer, Pittsburgh-based PNC Bank dropped its first all-digital pop-up branch on the sidewalk for a four-month stint at Atlantic Station, the mixed-use center occupying the former brownfield site of the Atlantic Steel Mill. The 8-by-20-foot, 8,000 pound steel structure...

Interactive tellers transport small FIs to the big leagues

Technology from NCR helps CUs and community banks achieve scalability.

KAL unveils cashless ATM

'Revolutionary' new concept will let FIs expand their footprint for 1/10th the operating cost of an ATM.

ATMIA US 2012: Diebold and the next-gen ATM

Diebold's Opteva Flex, exhibited at the annual ATMIA US conference, illustrates how cash recycling and intelligent check deposit can transform the ATM into a more robust self-service device for bank branch automation.

Next generation of self-service financial services to debut at ATMIA

With great enthusiasm and anticipation, independent sales organizations (ISOs), entrepreneurs and financial services companies across the ATM industry flock to San Antonio this week for the 2012 ATMIA conference. This annual event brings together great minds to discuss the future...

Consumers’ choice: Shopping for expedited financial services

Today's consumers engage in repetitive shopping patterns, as they visit brand-name retail stores and select familiar products. The weekly shopping lists often include bill payment next to bread, milk, and other grocery items.

Kiosks with a personal touch could replace ATMs: Verizon

The giant telecom says interactive kiosks with video and widespread digital payments will change retail banking in the next 10 years.

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NEWS


Russian kiosks double money transfers in 2014

Moscow-based QIWI plc and partner UNISTREAM International Money Transfer System announced that QIWI kiosk money transfer volume "nearly doubled" compared to the previous year's period.

JCM acquires FutureLogic, additional product line

JCM American subsidiary JCM Innovation Corp., a provider of banking, gaming, kiosk, retail and transportation supplies, closed a deal on the acquisition of FutureLogic.

Digital kiosks lead to financial gains for India bank

State Bank of India has launched six self-service digital stores in Mantri Mall and other high-traffic areas across five cities, according to The Times of India. This comes two years after kiosks expanded rural banking in India. The kiosks, named...

Bank kiosks expand ATM services with face-to-face interaction

Citizens Bank of Edmond in Edmond, Okla., has become the first community branch in the nation to put a face to electronic banking with direct video links at the ATM, according to an announcement from technology provider Ordermatic. The bank...

U.K. consumers frustrated by self-service machines, prefer humans

An overwhelming 93 percent of U.K. consumers using self-service machines in banks and retailers feel frustrated by the technology, according to research by Hyogo, Japan-based cash management company Glory Global Solutions. When asked about their reasons against using self-service technology,...

Savings bank seamlessly integrates self service, personal consulting

At the new Sparkasse Dachau bank branch in Karlsfeld, Germany, customers search real estate listings on touchscreen kiosks and then request a financial consultation for a selected property. Above the ATMs, digital signage creates cross-selling opportunities with businesses in the...

How currency automation benefits FIs

Cummins Allison, providers of coin, currency, check handling solutions and ATMs, released a report detailing how currency automation technology is not only a value-added service for customers but also a boost to labor productivity. According to the company, FIs that...

NCR APTRA debuts in Africa

Today at the ATM Industry Association Africa Chapter conference, NCR Corp., in collaboration with Bytes Managed Solutions, its exclusive distributor in South Africa and other selected countries, launched NCR APTRA Interactive Teller into the African market. A news release from...

S Africa's FNB to install 1,250 NCR SelfServ 4 units

FNB, South Africa's oldest bank and one of its largest, is automating routine banking transactions with 1,250 SelfServ 4 units from NCR Corp. FNB has branded the ATM-like kiosks "Slimline ATMs," and will deploy them in retail sites and remote...

FCU takes APTRA interactive teller to all hours

Almost all FIs with video teller ATMs take advantage of technology's ability to extend customer service hours beyond their usual branch opening and closing times. But Tobyhanna Federal Credit Union of northeastern Pennsylvania is going 24/7 with its new APTRA...

Saudi bank orders nearly 600 Diebold custom kiosks, advanced ATMs

Diebold Inc. is deploying advanced, non-traditional self-service options for customers of Saudi Arabia's Al Rajhi Bank through its business partner in the kingdom, Alhamrani Universal Co., the company has announced. In addition to 560 Opteva ATMs, the bank has purchased...

Franklin Synergy Bank opts for ARCA cash recycling

Franklin Synergy Bank, a locally owned FI in Franklin, Tenn. with more than $600 million in assets, has chosen the ARCA CM18 cash recycler for its newest branch, according to a news release from ARCA. The CM18 cash recycler eliminates exposed cash drawers for tellers in branches, storing cash stored inside the unit's UL 291 safe, instead.

For Canadian CU, use of video teller yields results, accolades

North Peace Savings and Credit Union, a community-based FI serving northeastern British Columbia, has won the National Credit Union Innovation Award in Canada for its implementation of interactive video technology. The CU also has reported positive results from its deployment of APTRA Interactive Teller from NCR Corp.

ARCA solves unusual problem for Y-12 FCU

ARCA has announced the installation of the ARCA CM18 cash recycler at Y-12 Federal Credit Union, an Oak Ridge, Tenn.-based FI serving 78,000 members in an eight-county area. Y-12 chose the CM18 to solve an unusual drive-through branch issue. Unlike...

Cashless Kiosk launches for medical marijuana dispensaries

Marijuana Merchant Service released a product that could help medical marijuana dispensaries grappling with secure payment processing. The company offers merchant services at competitive rates for businesses operating legally under state law, providing financial services not typically available from conventional...

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Bank Branch Automation