How kiosks are transforming the airport travel experience

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From entry to departure to arrival, kiosks could soon make it possible to venture through an airport without a single human interaction.

FEATURES


The Waiting Dead: Can self-service kiosks prevent the zombie apocalypse? [infographic]

This infographic shows locations where apocalyptic backlogs of warm bodies are commonly found and gives examples of how businesses are using kiosks to combat them.

How automated passport kiosks will help DFW Int'l Airport

I am proud to announce the launch of the Automated Passport Solution, a touchscreen kiosk-based customs inspection system aimed at streamlining the airport customs process and reducing customs processing times. The APS kiosk system will be launching this fall at...

Commentary: Self-service is soaring at international airports

The increase in airport self-service deployments could take the stress out of future airline travel.

How travel kiosks are transforming the airport experience

The average traveler has most likely experienced some degree of frustration at the airport as they made their way to the gate. Whether it's missing a flight by minutes because the check-in line was too long, or difficulties finding the right gate when they are pressed for time, the airport process is a hub for unpredictable scenarios.

The Top 10 kiosk stories of 2012

Thanks to the power of website analytics, we have tallied the list of our most-read stories of 2012.

Airports going DIY: Top kiosk trends of 2012, Pt. II

Airline travel and health care illustrate the spread of self-service in 2012.

Technical challenges to NFC implementation: Lessons from the aviation industry

From passport readers to frequent flyer cards, NFC in aviation calls for the highest level of security.

Survey: Airline passengers want more self-service

Automated check-in, baggage drop and boarding gates ranked high as technology priorities.

Virtual grocery kiosk taking off at London Airport

Virtual grocery kiosks allow passengers to fill their refrigerator before they get home.

A New Perspective on ADA: Empathy rather than compliance

After hearing reports that Whistler got 4 feet of snow in March, my son and I changed our Spring Break plans and headed for the slopes. After five days of amazing skiing, SNAP! I hit a mogul wrong and ripped my ACL (in lieu of flowers, send chocolate).

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NEWS


Malaysia Airlines closes economy check-in in favor of self check-in

Today Malaysia Airlines will close its staff check-in counters and move to required self-service kiosks for all passengers flying out of Kuala Lumpur International Airport, according to Australian Business Traveller. The new self-service kiosks will also include baggage handling and mobile apps for online check-in.

Self check-in introduced in Malta airport

Self check-in kiosks have been launched in Malta International Airport as part of the airport's latest effort to improve customer service, according to Airport-Technology.com.  The new automated check-in kiosks include a touchscreen where travelers can print boarding passes, choose their own seats and drop off luggage.

Vienna airline deploys baggage handling kiosks to save time

Austrian Airlines debuted four baggage-check kiosks as part of a pilot program testing self-service efficiency, according to FutureTravelExperience.com. Dutch company Type 22 installed the Scan&Fly baggage handling machines at Terminal Check-in 3 of Vienna Airport's Austrian Star Alliance, where passengers...

UA installs automated passport control kiosks at Newark Liberty

United Airlines customers returning to the U.S. through Newark Liberty International Airport can now enjoy a faster customs experience.

Atlanta Int'l Airport purchases 74 BorderXpress kiosks

The world's busiest airport is about to majorly reduce wait times in the inspection lines for U.S. Customs and Border Protection. The Vancouver Airport Authority (YVR) announced it has sold 74 Automated Passport Control (APC) BorderXpress kiosks to the Hartsfield-Jackson...

Swedish airport operator contracts new supplier for check-in kiosks

Swedavia, an operator of 10 Swedish airports, will now use Germany-based MATERNA GmbH as its choice supplier for its airport check-in kiosks. According to a news release, MATERNA will provide the new eKiosk-branded machines for the first time under its...

Study predicts number of passport kiosks to soar in global airports

According to a research report from Acuity Market Intelligence, airports will spend more than $2.2 billion globally on Automated Border Control eGates and kiosks between 2014 and 2018. The report forecasts that the total number of airport eGates with integrated...

Automated passport kiosks launch at Houston Int'l

Houston's George Bush Intercontinental Airport has deployed automated passport-processing kiosks from GCR Inc. The kiosks collect passengers' passport and flight information, as well as their customs declaration data. It then scans their fingerprints, takes their photograph and issues a receipt....

Research firm predicts boom in airport eGates

Acuity Market Intelligence, a technology research consultancy, reports that the Automated Border Control (ABC) eGate and kiosk market will generate more than $1.2 billion dollars in annual revenue by 2020. According to a news release from the company, the total...

Orlando Int'l Airport gets biometric passport-processing kiosks

Orlando International Airport is now processing passengers from visa waiver countries with biometric kiosks as a means to expedite the arrival experience, according to a news release. The kiosks are compatible with the Electronic System for Travel Authorization (ESTA) program....

San Francisco Airport shows some digital signage Moxie

San Francisco International Airport, which services more than 41 million domestic and international passengers annually, has deployed Omnivex Moxie to create interactive wayfinding stations in its newly renovated Boarding Area E, according to an announcement today from digital signage software...

Customs kiosks land at Pittsburgh International

Two Global Entry kiosks will be deployed at the Pittsburgh International Airport to speed customs processing for low-risk international travelers, according to an article on Airport World. Passengers enrolled in Global Entry will be able to process their entry into the U.S. via the kiosks using their machine-readable passport.

Automated retailing kiosk lands in Detroit

AVT Inc. announced that its Utique Shop has deployed in the Detroit Metropolitan Airport. Utique is an interactive, touch-sensitive, automated store that offers an assortment of luxury and personal items such as gifts, gadgets, electronics, and skincare items by high-end...

Kiosks help air travelers locate missing luggage

Kiosks at the Moscow Domodedovo Airport are helping ease the frustration of a lost bag. According to Future Travel Experience, the airport has installed WorldTracer kiosks, which enable passengers to report missing luggage without the need to speak to an...

Kuwait Int'l Airport adds SITA check-in kiosks

As part of an eight-year contract renewal with the airport technology company SITA, Kuwait International Airport is installing 12 self-service check-in kiosks that run SITA's AirportConnect Open passenger processing platform. According to an article on futuretravelexperience.com, the kiosks are currently...

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