Self-Service Check-in at Hotels and Motels

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Self-service How-to Guide

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Chapter 1

A short history of hotel self-service

Chapter 2

Make sure it does the right thing

Chapter 3

Make sure it works, all the time

Chapter 4

Give it a face everyone’s mother could love

Chapter 5

Put it in the right spot

Chapter 6

Help the staff learn to love it

Chapter 7

Case Study: Hilton Hotels

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