Page 4 Introduction | A whole new world
Page 5 Chapter 1 | A history of self-service in the supermarket
Where did it come from?
Make it a great customer experience
Page 9 Chapter 2 | Self-checkout
Are consumers using it?
Staffing still counts
Cash or cashless?
Check-out of the future
Self-return
ROI
Page 20 Chapter 3 | Food ordering
Self-order
Case study: Hannaford Supermarkets
The solution
The results
Page 24 Chapter 4 | Assisted selling
Digital signage
Healthy kiosks
Page 30 Chapter 5 | Cart-level self-service
RFID: The future?
Mobile devices
Page 32 Chapter 6 | Miscellaneous
DVD rental
A place to convert your change and pay bills
Page 35 Chapter 7 | The future of grocery self-service
Case study: Giant Foods
Page 41 Appendix | Additional stories from Self-Service World
