Contents:
Page 3 About the Sponsors
Page 4 Introduction | Practical and Smart
Page 5 Chapter 1 | Self-Service
Asking the right questions and lots of them
What makes sense and when
Sign, signs and more signs
An emotional experience
Page 11 Chapter 2 | How to Get Started
Management buy-in
Employee buy-in
Customer buy-in
Five tips for first-time deployers
Page 17 Chapter 3 | How to Do Multifunction Right
SK12 — A model multifunction kiosk
MaxBox — A mess or a great idea?
Page 23 Chapter 4 | Intelligent Design
Other considerations
Page 33 Chapter 5 | ROI
Tangible and intangible revenues
Page 35 Appendix | Additional Stories from Self-Service World
Self-service and digital signage can coexist
All-in-one kiosks spring from small companies, too
The Benefits of Multifunction Kiosks
