Kiosks are a great way to entice new customers and enhance the level of service provided to current ones. A down kiosk, however, accomplishes neither, and the negative ramifications are far-reaching. A strong maintenance program is crucial to the success of any self-service project.
“The Importance of Uptime: Creating a strong maintenance program,” published by the folks who bring you KioskMarketplace.com and sponsored by Diebold Premier Services, can help you decide when it’s feasible to manage your own maintenance program and when it’s best to call in a third-party service provider.
