KioskMarketplace How-to Guide Remote Device Management: Improve Uptime and Generate Value
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Overview
| Table of Contents
| Introduction
| Free Download
The average business person at first might think it simple to deploy an intelligent device such as a kiosk. It comes in a box, all wrapped up, ready to plug in and generate profits. But once the kiosk is on the floor, things get complicated.
People start using the kiosk. They deplete paper and ink from its printer. Tiny imperfections mar the touchscreen so that the gentle poke of customer fingers no longer registers. Software that governs the kiosk runs into life-stopping glitches. Deployers try their best to keep the kiosk and its peripherals functional, and most of the time they succeed.
But let’s say the deployer with one kiosk rapidly opens new stores, each with its own kiosk. Suddenly, he can no longer stay on top of the paper jams and crashes, and he finds it difficult to train and motivate staff to take care of the kiosk. The neglected, non-functioning kiosks can sit idle for days at a time, not only failing to provide a positive experience for customers, but actually creating a negative experience. And worse even when the kiosks are operational, the deployer may have no sense of who is using them. Or when. Or why. And because he does not know enough about his customers’ usage patterns to maximize their engagements and increase their visits, he loses business.
Fortunately, there is a solution — remote device management.
Remote device management: Create efficiencies, generate revenue
Thank you for downloading “A Guide to Remote Device Management: How to Improve Uptime and Generate Value with Remote Management Systems.” In the next several pages, we’ll take a look at the two basic benefit sets related to this unique class of software.
First, by enabling any number of intelligent devices to be monitored and controlled from one or more locations, the programs make it easy to detect problems, and in many cases prevent problems or even repair them remotely. The devices function more consistently as a result, and the deployer can reduce the number of costly onsite repairs, and ensure the customer experience is always positive. The result — a more efficiently run operation.
Second, remote management software allows deployers to harvest valuable statistics about usage. Information such as who is the using the machine, when, and for what, can be mined for data on how best to use the kiosk (add different applications? move it to a different part of the store?) and even how to grow the overall business surrounding it. Remote management allows businesses to cultivate partnerships and create opportunities for crossover sales. The result — more opportunities for generating revenue.
A word of thanks
Self-Service World and KioskMarketplace would like to thank Esprida Corporation, a leading provider of remote device management solutions, for sponsoring this guide. Its generosity brings it to you at no cost.
Download "Remote Device Management: Improve Uptime and Generate Value"
Overview
| Table of Contents
| Introduction
| Free Download
| 
