Introduction

The word “consolidation” can sometimes have a negative connotation. It could mean that some employees are getting laid off or that parts of a company are being tossed away. But many times, consolidation is the best move.

 

Such is the case with kiosks. By consolidating different tasks, multifunction kiosks provide businesses with efficiency and practicality. Single-function kiosks — such as those offering airport check-in, self-checkout and price locaters — have been on the market for several years. For the most part, these kiosks allowed users to do the one thing they advertise in their name. But now, for example, airport check-in kiosks allow travelers to change flights, make upgrades, select their seats and get their boarding passes.

 

Multifunction kiosks have become a way to consolidate several single function kiosks into one efficient machine. In an age focused on saving the environment, this concept goes a long way.

 

This guide will showcase the benefits of deploying multifunction kiosks and show you how to best go about deploying a multifunction kiosk from a number of angles — best practices, design and so forth.

 

I’d like to thank Source Technologies, whose sponsorship of this guide enables us to provide it to you at no charge.

 

Patrick Avery, editor, Self-Service World and Kiosk Marketplace