Are wardrivers zeroing in on your kiosk? Investigators allege the perps in the T.J. Maxx case hijacked POS systems wirelessly. That leaves some wondering: Are self-service deployments next?
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With the economy playing Scrooge during the 2007 holidays, customer experience wasn’t the first thing on retailers’ Wish Lists. We review 2007 and suggest some tips for improving 2008, plus look at customer surveys, killer brands and marketing as theater.Subscribe Now!