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IBM Hotel Self Service Solution

  

Put the hotel at your customers’ fingertips
IBM can help you implement a hassle free automation of tasks enabling faster check-in and out, and reducing costs across your operation.  Yield significant savings with reduced front desk staffing needs.  Increase guest satisfaction, especially for those who are inclined to self-empowerment.  And, allow your front-line service staff to refocus on value-added guest interactions.

What guests really want is fast, seamless transit through a hotel. To quickly and easily check-in, input their loyalty card number, change their room selection, and receive their room keys. On check-out, to review their folio and get an up-dated print-out, and to print their boarding pass for their return flight home.

What hoteliers want, is to offer a great service experience and provide the guests with more choice, more options.  They want to reduce the lines for their guests. To make self-service become the channel of choice for the majority of guests so that their own staff have more time to provide the human touch for those wanting that level of service.

IBM’s hotel check-in kiosks service both of these demands with proven hardware and software platforms and a full range of deployment and maintenance services. 

Improve the guest experience while reducing costs
Leveraging IBM’s experience as the leading provider of self service solutions to the airlines, all of IBM’s kiosk feature the Common Use Self Service Standard (CUSS).  IBM helped develop the CUSS standard that makes it possible to improve the guest experience through the use of a single kiosk for hotel, airline and car rental purposes.

Click here to learn more.
 
 
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 IBM AnyPlace Checkout
 
The IBM AnyPlace Checkout is the first-of-a-kind self-checkout offering that allows consumers to check out purchases anywhere in a store.

 
 Webinar: Serving the New Consumer through Self-Service
 
Learn how to engage customers in a variety of innovative ways. Deliver compelling information. Enable positive interactions. And do it all virtually anywhere.
 
 IBM Self Checkout
 
IBM Self Checkout system offers a comprehensive portfolio of models that offer the easy-to-use, fast checkout consumers demand with the flexibility and durability retailers and businesses require. 
 
 IBM AnyPlace Kiosk
 
IBM offers its all-new, powerful ultra-compact family of 15", 17" and 19" AnyPlace Kiosk units that deliver a compelling customer experience virtually anyplace.  Designed to optimize the customer experience across a broad range of markets, this new family of kiosks supports a global ecosystem of software applications. 
 
  Airline and airport check-in kiosk
 
Airline and airport self-service kiosk solutions can boost customer satisfaction by letting passengers quickly and easily check in at the airport, select or change seating, and print out a boarding pass.
 
  IBM Hotel Self Service Solution
 
This solution provides hospitality corporations with self-service kiosks that allow guests to both check in and check out, increasing customer satisfaction and allowing your organization to make self-service the channel of choice for your customers.
 
  QSR (deli) Order/pay Kiosk
 
These customer self-order terminals display menu items, take orders, and accept payment to allow retailers to boost revenue, enhance customer satisfaction, reduce shrinkage and lower costs.
 
  Media Preview Download Kiosk
 
This solution offers a music on demand solution for retail. Delight your customers by offering the ability burn custom CDs, preview thousands of songs, and/or download digital content to mp3 players or cell phones.
 
  Gift Registry Kiosk
 
The gift registry solution offers seamless integration with existing e-commerce web catalog and shopping cart.
 
  Entertainment and Gaming Kiosk Platform
 
This application combines gaming, loyalty and hospitality applications as a way to attract new customers, increase revenue and profitability from improved access and build long-term customer loyalty.
 
 
  Guided Selling Kiosk
 
This application combines gaming, loyalty and hospitality applications as a way to attract new customers, increase revenue and profitability from improved access and build long-term customer loyalty.
 
  Health and Fitness Kiosk
 
This health kiosk offers customers an easy-to-use tool to monitor health fitness with options that include monitoring health statistics, receiving information on fitness, and setting health goals. 
 
  Product Info/Locator Kiosk
 
This product information / locator kiosk solution can boost customer loyalty and increase revenue potential by giving access to customers for product information, location of product and in-store inventory.
 
  Financial Kiosk
 
Innovative bill payment kiosk solutions from IBM offer numerous opportunities to speed transaction time, provide alternative payment opportunities and much more.
 
  Multi-Application Kiosks (Grocery and Food Service)
 
Kiosks can handle multiple applications for grocery and supermarket segments that create a seamless innovative environment for the shopper and ease integration issues for the retailer.
 
  Kiosk solutions for Human Resources
 
IBM’s innovative IBM Anyplace Kiosk can be employed in a number of different HR-related applications, including employee communications, employee information, employee training, recruiting and more.
 
  Self Service Ticketing Kiosks
 
A wide variety of ticketing applications can be serviced using the self service ticketing kiosk.
 
 White Papers
 Business through the looking glass: why the customer-centric retailer needs supply chain visibility 
Turning shoppers into advocates: The customer focused retail enterprise
IBM Self Checkout Solutions
 IBM Checkout Environment for Consumer-Service software
 

 

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Read about IBM Corporation in the news:
04 SepSupermarket retailer launches self-service kiosk deployment
14 JulIBM webinar reveals self-service trends
26 JunIBM unveils 'virtual teller' kiosk
24 JunA smorgasbord of self-checkout
11 JunIBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'
27 MayADFLOW achieves 'Ready for' IBM Anyplace kiosk status
14 MayIBM bank kiosk to provide customized service for banking clients
06 MayIBM’s new self-checkout system allows consumers to pay anywhere in the store
05 MayCentral and Eastern Europe
22 AprKioskCom Las Vegas wraps
more news

  • Supermarkets & Grocery
  • Retail Kiosks
  • Assisted Selling/POD
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    Check out these sites for more news and information about self-service strategies and technologies:
     
    Self-Service World
    Self-Service & Kiosk Association
    ATMmarketplace
    Digital Signage Today
    Retail Customer Experience

    ADFlow Networks

    Olea Inc.

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