Oct. 31, 2011
MICROS Systems, Inc. a provider of information technology solutions for the hospitality and retail industries, will provide kiosk technology for the New York location of YOTEL, a self-service hotel concept based in the United Kingdom, according to a company press release.
YOTEL has implemented a completely integrated MICROS solution including myfidelio.net CRS to manage hotel distribution on GDS, MICROS Channel Manager for direct two-way interface with major Online Travel Agencies such as Expedia or Booking.com, and MICROS OPERA Property Management System, with OPERA Kiosk module to allow for guest self-check-in and check-out.
With MICROS's cloud-based distribution product, myfidelio.net, YOTEL can control cabin inventories, rates, reservations, and guest profiles from one single point with capabilities for real-time changes that publish directly to sales channels.
"MICROS has provided the ideal solution to addresses all of our technology requirements and to streamline our operations," stated, Hanif Jivraj, director of revenue management, YOTEL New York. "Our customers are active, on-the-move travelers and MICROS has provided a complete solution that serves to elevate the guest experience from the time a reservation is made, to guest check-in via the front desk or OPERA Kiosk, and throughout the check out process. MICROS completely understands our requirements and the MICROS solution has really streamlined our processes."
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