Wincor Nixdorf AG and HypoVereinsbank say they have successfully completed one of the most extensive rollouts of self-service systems in Germany.
According to a news release, Wincor Nixdorf has installed around 1,700 systems, including self-service terminals, statement printers and cash-deposit and dispensing systems — at more 600 HypoVereinsbank locations within the last16 months. The project, Wincor Nixdorf says, means that HVB now has cutting-edge technology to help the bank ensure highly available and extensive customer service.
In the process, HVB, one of the largest private major banks in Germany, has improved and extended its self-service portfolio. Customers can now conduct standard transactions such as deposits, withdrawals, statement printing, funds-transfers or mobile phone top-ups around the clock.
HVB's account statement printers have been replaced with multifunction self-service terminals in all branches, so that customers now have access to an extended range of services at HVB banks. HVB commissioned Wincor Nixdorf equip two branches with self-service technology. In mid 2008, Wincor Nixdorf received the contract for roughly 1,500 systems — cash dispensers/ATMs, statement printers and self-service terminals. In June 2009, HVB ordered an additional 185 ATMs that incorporated cash-deposit and withdrawal functions. Wincor Nixdorf is also assuming responsibility for the maintenance of the newly installed devices. The control of service provision takes place via an online connection from the devices to HVB's own management system and from there to Wincor Nixdorf's Customer Care Center.