Feb. 6, 2013
The Spanish fast food chain Pans & Company has deployed self-service ordering technology from Wincor Nixdorf that aims to speed processes, improve service and reduce lines.
The company installed Wincor's new Pans Express self-service terminals at two recently opened restaurants in the Spanish cities Sant Boi de Llobregat and Sabadell. The systems feature next-generation touchscreen technology and easy-to-use software, according to the report on finchannel.com.
Two variations of the terminal have been deployed — one for adults and one designed to assist children and disabled persons. Two displays mounted at different heights are designed to help young children and those with special and in wheelchairs. In addition, the kiosks can drive higher check averages by promoting certain items with photos and videos and advertised specials.
"The self-service systems drive sales and strengthen customer loyalty," said Alfonso Crespo, director of retail at Wincor Nixdorf Spain. "In particular, they ensure that all processes, from ordering to paying, are transparent and fast."
Read more about self-service in restaurants.