At last week's Foodservice Technology Conference and Showcase, the Chicago-based Wow Bao restaurant concept said its NEXTEP SYSTEMS self-service kiosks paid for themselves within eight months, according to Nation's Restaurant News.
At the show's final session, "Where the Wild Tools Are — Unique Foodservice Technology Deployment, and What They Yield," Geoff Alexander, vice president and managing partner of the three-unit, Chicago-based Wow Bao restaurant chain discussed how the addition of self-serve kiosks reduced labor costs while increasing the number of available registers.
The kiosks paid for themselves in eight months, Alexander said.
"Technology is here to stay," he said. "This generation expects it. They want it."