US Airways adds staff, upgrades kiosks

April 26, 2007

Pittsburgh Tribune-Review: US Airways said Thursday it will hire more than 1,000 people, upgrade about 600 check-in kiosks and make other customer-service improvements to ensure passengers' winter of discontent doesn't spill into summer doldrums. The moves, announced along with respectable quarterly earnings, follow winter storms and a reservation-system meltdown that stranded thousands of passengers along the East Coast, especially in Philadelphia and Charlotte, N.C.

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Topics: Customer Experience , Tourism & Travel

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