Tennessee DMV to deploy self-service kiosks

Sept. 10, 2012

Tennessee residents will have more choices when it comes to renewing or replacing their driver licenses. Starting in November, DMV self-service kiosks will be placed at libraries, county clerk's offices and police precincts, according to an article on The (Memphis) Commercial Appeal. 

The goal of the kiosks is to keep routine transactions such as receiving a renewal, replacement or duplicate licenses out of the state driver centers as much as possible. Officials said they hope to have 80 percent of the nearly 750,000 residents needing the routine services eventually using the kiosks. 

The state will be installing 40 kiosks, at an estimated cost of $45,000 each, according to the article. The kiosks are identical to ones used by the state of Mississippi, with technology from Morphotrust, formerly L-1 Solutions. 

"We want to give customers more options and easy access, as opposed to them coming to the driver service centers," said Michael Hogan, director of the state's Driver License Issuance office. "It just makes good business sense."

Read more about kiosk use in government.

Topics: Government

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