Self-service highlights new United concourse at Logan Airport

May 1, 2014

Self-service facilities are a main feature of United Airlines' new concourse at Boston's Logan Airport, which opened on April 30, 2014.

United Airlines and Massport invested $170 million on the 10-gate, 97,000 square foot Terminal B concourse, bringing United's operations at the airport under one roof.

Massachusetts Gov. Deval Patrick called the opening of the United concourse at Terminal B an investment in the future of Logan Airport.

The new facility includes several self-service technologies intended to streamline check-in and boarding for seasoned travelers, while allowing United employees to spend more time with customers who need extra assistance.

Self-service features include self-tagging baggage kiosks, automated self-boarding gates and a new customer service center that allows passengers to resolve routine travel issues more easily.

"From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value," Jeff Foland, United's executive vice president of marketing, technology and strategy, said in a statement.

The concourse also includes a new ticketing lobby, improved security screening checkpoints and a spacious United Club lounge.

Topics: Check-in/Check-out kiosks , Customer Experience , Transportation / Travel

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