Self-service banking continues to expand at Chase

Nov. 26, 2012

A Chase Bank branch in Chicago recently installed self-service banking kiosks, joining the 99 other locations nationwide that have machines. Chase has more than 5,000 branches and plans to deploy the self-serve ATMs to most locations, according to

The ATMs, which Chase said are "akin to self-service supermarket checkouts or airlines check-ins," significantly reduce the cost per transaction, from $4 for teller interaction to 59 cents at an ATM, the article reported. In May, New York-based Chase told analysts that new digital and branch technology will help it save as much as $500 million a year. Chase also has estimated that its teller lines deal with about 1 billion pieces of paper annually.

Chase began testing self-service kiosks in early 2011 at about 10 branches nationwide. As of February, Chase told investors that more than 90 percent of customers who once asked a teller to withdraw cash were now doing it themselves at the kiosks.

"Over the next two to three years, we're going to introduce a lot of new technology into the branches and ATMs, and that's going to generate head-count savings for us and it's going to encourage more transactions going mobile and ATM and other forms of self-service," Todd Maclin, co-chief executive of Chase's retail business, said at the bank's February investor day. "Branch and ATM self-service has the capacity to be a game changer for us."

Read more about ATM installations.

Topics: ATM Future Trends , ATM Installation / Deployment , ATMs , Bank Automation , Banks / Financial , Check Cashing

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