NCR Corp. announced today the global launch of the next generation of financial kiosks that are designed to move routine bank transactions away from teller windows.
The NCR SelfServ 4 and SelfServ 8 enable bank customers to open accounts, maintain accounts, research financial products, purchase financial products, pay bills, search for loans, search for credit cards, search insurance rates and even purchase tickets.
The NCR SelfServ 4 is a cashless kiosk, ideal for non-cash transactions such as appointment check-in and account services. The SelfServ 8 features cash-deposit capability suitable for bill payments. Equipped with touchscreen technology, the machines are loaded with NCR APTRA software applications that are PCI and EMV compliant.
The kiosks are designed to reduce teller-line queuing.
"Tellers spend 90 percent of their time on basic account maintenance and payment transactions and just 10 percent [of their time] interacting with customers," NCR officials said. "Increasing face-to-face customer-service opportunities not only improves the overall customer experience, it helps branches cut down operational costs, since typical self-service costs up to 75 percent less than teller transactions."
The two machines are part of NCR's branch-transformation portfolio of hardware, software and services.
NCR, which is based in Duluth, Ga., is the world's largest ATM manufacturer based on annual shipments.