NCR launches 'key' to seamless hotel check-in

May 17, 2012

NCR Corp. has launched a hotel check-in kiosk that lets guests who have checked in online or via a mobile collect their room keys without queuing at reception.

NCR Express Key meets consumers' needs for the same convenience and speed they get with airline and car rental check-in, Tyler Craig, vice president and general manager, NCR Travel, said in the release.

"Travelers have come to expect mobile convenience throughout their journey, and many hotels are beginning to offer the ability to book a reservation and check in on-the-go. But what is the point of providing this capability if guests are forced to queue for their keys upon arrival? NCR Express Key completes the advanced check-in experience by giving guests control over the entire process and eliminating the wait."

How it works

NCR Express Key, part of an advanced hotel check-in solution portfolio that optimizes the mobile experience, allows guests who have checked in via online or mobile channels to bypass the front desk and obtain room keys by scanning printed or mobile-delivered confirmation barcodes, NFC-enabled mobile devices or mobile acoustic keys. The low-profile kiosk can be placed on counters or table tops throughout a hotel, in elevator lobbies and other convenient locations, giving more options to guests who have lost their keys, left keys in their rooms or arrive at their rooms to find that keys will not work, Craig said.

Despite widespread adoption of mobile in other areas of travel, few hotels offer the convenience that consumers say they want, according to research conducted by Opinion Research Corporation (ORC) on behalf of NCR. Survey results found that while 65 percent of respondents have booked a hotel room either online or via mobile device, only 20 percent have actually checked in using either of those methods. Yet if it were available, 57 percent of those surveyed indicated they would check in online or via mobile.

Read more about hotels.

Topics: Hotels

Companies: NCR Corporation

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