Nov. 28, 2012
A health care and social services office in Virginia is turning to self-service computer kiosks to help with the influx of participants from the Affordable Care Act.
According to Fredericksburg.com, instead of seeing an eligibility worker, new clients are now being asked to use computers in a lobby kiosk to apply for the program and fill out necessary forms. The system is designed to take the pressure off of staff as the health care law brings in more applicants.
State officials say the program is called Common Help and can be accessed through any home computer with Internet access.
"If expanded Medicaid is adopted, the state is expecting about 450,000 more people to be eligible for Medicaid," said Culpeper Human Services Director Lisa Peacock, in the article. "In Culpeper, we're expecting about 5,000 more participants."
Read more about kiosk use in government.